Engagement Manager

5+ years experience leading and delivering enterprise-level IT engagements.
- 5+ years of relevant consulting or industry experience, with proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO).
- Customer facing experience, interfacing with executive stakeholders, and leading delivery for large transformation programs
- Bachelor's Degree, related technical field, or equivalent practical experience.

Job summary

The Role

Our Amazon Web Services (AWS) Professional Services organization engages in a wide variety of projects to help our customers and partners remove constraints and accelerate their journey to AWS. We provide the best practices, collective customer experiences, and obsess about strong successes for our customers.

We are hiring a Senior Engagement Manager capable of leading internal AWS, external partners, and customer teams to deliver AWS cloud products and services that enable our customers to realize their business outcomes. You will need to draw on your customer-facing skills and technical acumen to understand customer requirements and enable them to implement their digital transformation projects.

You will be collaborating with many stakeholder groups to support requirements gathering and scope definition. You will be working on an ongoing basis to proactively implement best practices for our customers and help identify and close project gaps working with all levels of organizations. Typical engagements include: Cloud Strategy and Business Case Development, Cloud Suitability and Migration Assessments, Cloud Architecture Design and Implementation, On-Premise to Cloud Migrations, and Cloud Organizational Alignment.

RESPONSIBILITIES AND ABILITIES INCLUDE

DELIVERY
- Collaborate with AWS field sales, pre-sales, training, and support teams to seek to understand our customers’ needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes.
- Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria.
- Manage engagement goals and lead teams to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items.
- Work with stakeholders and AWS sales teams to amend the contractual scope, financials, and expected timelines
- Ability to take ownership, work under pressure, stay within budget, and meet deadlines
- Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout engagements.
- Works effectively in a dynamic environment with changing priorities and able to take proactive steps to ensure teams meet or exceed customer expectations.
- Ability to be self-directed and effective working independently, yet equally comfortable contributing in a global team environment
- Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments.
- Ensures AWS and Partner teams meet or exceed customer business objectives

SOLUTIONS
- Lead individuals, teams, or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then guiding AWS team members, customer stakeholders/SMEs and potentially other individuals to achieve those goals while understanding the client environment and any limitations to execution.
- Actively looks for ways to improve process efficiencies and effectiveness.
- Ability to make decisions guided by policies, procedures and business plans with limited guidance.
- Support and influence the sales lifecycle by engaging clients in defining next phases of cloud projects as appropriate to meet client needs.
- Participate in practice development by contributing to the development of practical solutions and methodologies, and the development of knowledge sharing artifacts.

COMMUNICATION
- Outstanding written, verbal communication, and presentation skills with team members and audiences of all levels.
- Ability to build relationships with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs.
- Plans and oversees the preparation and distribution of project communications.
- Understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.
- Foster an inclusive and diverse work environment.

TEAMING
- Proven success in working with teams and executive leadership in a complex customer environment.
- Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, exe