Membership Associate

Les Chater Family YMCA
356 Rymal Road East
Hamilton, Ontario
L9B 1C2

**Why Work for the YMCA?**

As a charitable organization, the YMCA values the contributions of its diverse teams. We recognize the importance of providing meaningful opportunities that allow employees to grow and thrive. At the YMCA of Hamilton/Burlington/Brantford, in addition to fair wages, we offer a complimentary general membership with additional options for family participation. A comprehensive benefits program is also available to employees including a competitive and robust pension program. YMCA Employees enjoy a generous vacation entitlement that increases with seniority, as well as other paid entitlements. All employees have access to an Employee Assistance Program which provides confidential counseling and referral services as well as preventative education. Additionally, the YMCA understands the holistic needs of its employees is equally important and attempts to support these goals by offering a variety of staff discounts on the programs and services that support good health and strong families. We look forward to welcoming you to the YMCA.

**Organizational Overview**:
As one of the largest charitable community service organizations in Canada, the YMCA of Hamilton/Burlington/Brantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA works collectively with community partners that share the YMCA’s determination in strengthening the foundations of community for all people.

**Nature & Scope**:
This position provides assistance and communication to members and potential members in the areas of registration and information. All positions will require an availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and holidays (upon written agreement). The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers.

**Responsibilities**:

- Play a key role at the information hub of the branch
- Data entry utilizing Avocado software
- Conducts personal financial assistance interviews exercising sound judgment and confidentiality
- Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to standard; front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
- Provide excellence in customer service at member point of access
- Member access responsibilities including use of Avocado Software and member account interpretation

**Qualifications**:

- Post secondary education at the college level in Marketing, Office Administration, or related field is preferable
- Computer skills - Word, Excel, Windows, basic internet skills
- 1 - 3 years experience in a customer service and sales environment
- Good grasp of math and excellent problem solving skills
- **Must provide a current Criminal Record and Judicial Matters Check as per the Association’s policy**:

- **If you are hired, prior to your start date and as a condition of employment, you will be required to provide proof that you are fully vaccinated against COVID-19 or have a valid Human Rights exemption**

**Competencies**:
Commitment to Organization Vision and Values
Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the YMCA.

Quality Focus
Ensures that success criteria for self, staff and programs are set, reviewed and surpassed regularly to provide excellent service delivery

Initiative
Does the right thing at the right time without being asked.

Teamwork
Actively builds teams and encourages open relationships for maximum organizational effectiveness.

**Accessibility**:
The YMCA of Hamilton/Burlington/Brantford is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.

The YMCA of Hamilton/Burlington/Brantford is an equal opportunity employer.

**Job Types**: Part-time, Permanent
Part-time hours: 10 - 29 per week

**Salary**: From $15.00 per hour

**Benefits**:

- Casual dress
- Employee assistance program
- On-site childcare
- On-site gym
- On-site parking

Schedule: