Technical Sales Support Specialist

6 days ago

Dorval, Canada ABB Full time

**Technical Sales support specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Smart Buildings digitally transforms commercial, industrial and residential buildings for the highest comfort, efficiency, safety and security - enhancing quality of life in buildings of the future through safe, smart and sustainable electrification solutions, services and products. Our Emergency Lighting manufacturing facility in Dorval, Canada is hiring a Technical Sales Support Specialist to be the emergency lighting expert for customers, ABB front end sales and sales agencies from the American market. Reporting to the Customer Service Manager, you will be responding to customer inquiries by using your customer service skills and technical knowledge. The main objective of this position is to resolve any incoming technical requests from the field for all 5 brands of our emergency lighting line of product in North America. The technical specialist responsibilities include the resolution of customer issues and providing technical information/assistance and back-up to both internal and external customers. In addition, the technical specialist will assist the product & marketing manager(s) to ensure that customer service/inside sales and field sales have proper technical documentation in hand to provide proper support to the customer base.

**Your responsibilities**:

- Provide technical support and information to clients, both internal and external.
- Maintain technical documentation provided to customer service and inside sales employees to ensure support.
- Collaborate with the engineering department to find solutions to customer problems and contribute to bring innovative solutions to the market.
- Document issues raised by customers, including all exchanges with customers and the engineering department, and ensure that it is available for reference.
- Provide full technical support by enforcing contract warranty clauses and provide a field service agent as needed for courtesy calls.
- Process authorization of solution and payment of charges, provide supporting documentation to interested parties such as accounting.
- Negotiate repair costs and costs incurred for late repairs.

**Your background**:

- 2 to 4 years experience in similar position
- Strong sales and customer focused orientation
- Ability to follow procedures and methodology, making suggestions for improvements
- Strong communication and people skills
- Ability to stay calm in stressful situations

**Benefits**:

- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program

**More about us**:

  • Sales Support Specialist

    2 weeks ago

    Dorval, Canada ABB Full time

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the worldThis Position reports to:Inside Sales Manager, CanadaAs...

  • Sales Support Specialist

    5 days ago

    Dorval, Canada ABB Full time

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Sales Support Specialist

    1 week ago

    Dorval, Quebec, Canada ABB Full time

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the worldThis Position reports to:Inside Sales Manager, CanadaAs...

  • Technical Sales Representative

    3 days ago

    Dorval, Quebec, Canada Sweeper Parts Sales Full time

    Job Title: Technical Sales RepresentativeLocation: Dorval, QuebecEmployment Type: Full-time, On-siteHours: Monday to FridayStart Date: January 2026Join the Team That Keeps the World's Streets MovingEvery city relies on unseen heroes - the machines that keep roads, airports, and ports clean and safe. Behind those machines are the people who keep them running....

  • Technical Sales Representative

    3 days ago

    Dorval, Quebec, Canada Sweeper Parts Sales SPS Inc. Full time

    Job Title: Technical Sales RepresentativeLocation: Dorval, QuebecEmployment Type: Full-time, On-siteSchedule: Monday to FridayStart Date: January 2026Join the Team That Keeps the World's Streets MovingEvery city relies on unseen heroes - the machines that keep roads, airports, and ports clean and safe. Behind those machines are the people who keep them...

  • Technical Project Specialist

    2 weeks ago

    Dorval, Canada Applied Software Technology Full time

    Dorval, QC, Canada - Technical - 1364 **Job Description**: **About Graitec Group** Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving growth through 3...

  • Technical Project Specialist

    2 weeks ago

    Dorval, Canada Graitec Full time

    Dorval, QC, Canada Technical 1364 **Job Description**: About Graitec Group Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving growth through 3 highly...

  • Technical Sales Manager-remote

    2 weeks ago

    Dorval, Canada Merieux NutriSciences Full time

    **Technical Sales Manager - Remote** Montreal Regular **MERIEUX NUTRISCIENCES** As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to...

  • Bilingual Inside Sales

    6 days ago

    Dorval, Canada DPX I NatPro Full time

    **Job Details**: Natpro is looking for a **bilingual Inside Sales / Applications Specialist** to work closely with the Outside Sales team to review and develop comprehensive pump and compressor solutions and generate formal quotations for our clients in multiple markets across Canada. In this role you will be reviewing RFQ?s, working with key suppliers and...

  • Account Specialist

    5 days ago

    Dorval, Canada ABB Full time

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world This Position reports to: Manager, Production...