Manager, Housing Operations

Closing Friday, November 22nd, 2024

The District of Thunder Bay Social Services Administration Board (TBDSSAB) is the service system manager for Child Care and Early Years Programs, Community Housing and Homelessness Prevention Initiatives, and manages the delivery of Ontario Works for the District of Thunder Bay. TBDSSAB's vision is to provide quality services within the context of a commitment to social justice and recognition of people’s potential to achieve self-sufficiency.

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Under the direction of the Director of Integrated Social Services, the Manager of Housing Operations is responsible for the effective and efficient administration of property management activities to support service delivery to clients.

**MAJOR RESPONSIBILITIES**:
1. Plans and implements short
- and long-range objectives for the Department ensuring consistency with the Division Strategic Plan.

2. Develops, administers, and maintains Department policies and procedures to be in accordance with all applicable regulations and Division objectives.

3. Manages the direction, supervision, planning, development, and administration of the day-to-day operation of the Department.

4. Ensure mandated requirements under the applicable legislation are met and all legislated regulations and departmental polices are adhered to.

5. Prepares reports as required and ensures statistical and financial records meet audit requirements.

6. Develops and administers the expenditure of the department budget including identification of Department priorities.

7. Assesses Department staffing needs, participates in recruitment processes and makes effective hiring decisions.

8. Manages Department staff including staff development, performance management/review, health and safety, collective agreement administration, and discipline and termination decisions.

9. Investigates and resolves tenant, community partners and public concerns and/or complaints.

10. Provides information, reports, letters, memoranda, business cases (including research and bench marking), and reviews major Departmental activities; provides recommendations to the Division Director.

11. Establishes and maintains working relationships with other Departments, media, community agencies, public, police, and other enforcement agencies.

12. Performs other duties as may be assigned.

**QUALIFICATIONS**:
**Education/Experience**
- Degree or diploma in business administration, social services or a related discipline.
- A minimum of five years of directly related experience ideally in property management.
- Proven managerial experience preferably in a unionized environment.

**Skills/Abilities**
- Superior ability to communicate effectively and concisely, both orally and in writing.
- Ability to establish and maintain effective working relations internal and external clients.
- Proven skills in budget preparation and monitoring.
- Proven skills in planning and organizing.
- Ability to motivate and direct Department personnel.
- Proven organizational, administrative, interpersonal team building and management skills.
- An expert knowledge of related Acts, regulations, policies, and programs.
- Competent within the meaning of the _Occupational Health and Safety Act_

**CONDITIONS OF EMPLOYMENT**:

- Must undergo a successful police records check, Type 2.
- Use of a vehicle may be required.
- Travel may be required.
- May be required to work irregular hours.
- Must maintain confidentiality.

Human Resources

The District of Thunder Bay Social Services Administration Board

231 May Street South

Thunder Bay, Ontario, P7E 1B5

Applicants currently employed by the TBDSSAB must complete the Internal Application Form. All other applicants must complete the TBDSSAB External Application Form.

Application forms are available on our website or are available for pickup at the TBDSSAB location. For more information on employment opportunities at TBDSSAB, please visit our website.

**Job Types**: Full-time, Permanent

Pay: $101,235.07-$119,100.11 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Vision care
- Wellness program

**Experience**:

- Property management: 5 years (preferred)

Work Location: In person

Application deadline: 2024-11-22