Supervisor

Party City offers customers all they need to plan their event with a mix of party supplies such as balloons, decorations, favours for birthdays, holiday parties, and special occasions, as well as Halloween costumes and décor.

**We are looking for a career minded individual to join our team.**

**Evening and weekend shifts. Must be fully available for scheduling.**

The **Supervisor** is a key member of the Party City management team.

**Main Responsibilities and Tasks**:

- Oversee and manage daily operations of the store
- Provide leadership and guidance to a team of sales associates
- Develop and implement sales strategies to achieve targets and increase revenue
- Train and develop sales associates on product knowledge, sales techniques, and customer service skills
- Monitor inventory levels and ensure proper stock management
- Handle customer inquiries, complaints, and escalations in a professional manner
- Maintain store appearance and ensure compliance with company policies and procedures
- Collaborate with other supervisors and store management to achieve overall store goals

**Retail Basics Include**:

- Provides excellent customer service to all customers entering the store.
- Smiles, makes eye contact with and greets customers.
- Guides customers to the location of requested items.
- Locates products in the warehouse.
- Answers questions and provides friendly advice and services to customers.
- Suggests value-added and related products to customers to ensure they go home with what they need.
- Uses creativity to design balloon décor and bouquets for every holiday and occasion.
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Learns about new products on a regular basis.
- Keeps up to date with in-store promotions, in-store deals and product locations.
- Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
- Stocks shelves and merchandise display areas using modules and planograms as guidelines.
- Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
- Operates computer and RF gun and enters all relevant coding in Party City systems.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance when interacting with others.
- Completes other tasks, as required.

**Requirements**:

- Energetic You thrive in a fast-paced team environment
- Creative
- Efficient in the ability to multi-task and detail-oriented
- Proven experience in sales, preferably in a retail environment
- Strong math skills for handling cash transactions and managing inventory
- Excellent leadership abilities with the ability to motivate and inspire a team
- Exceptional communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Proficient in using technology such as point-of-sale systems and inventory management software
- Knowledge of store management principles and practices
- Ability to negotiate effectively with customers and suppliers
- Fluency in multiple languages is an asset
- Experience in a customer service role and/or with Party City or Canadian Tire is considered an asset.

**More about the position**:

- Potential Career Opportunities_

Next levels: Assistant Manager, Store Manager

**Physical Demands and Working Conditions**:

- Standing/walking for 8 hours.
- Lifting and/or carrying merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
- Lifting and turning repeatedly throughout the shift.
- Lifting above the shoulder, from floor to shoulder and floor to waist.
- Walking and carrying things at the same time and pushing/pulling, as required.
- Twisting, turning, reaching and working above shoulder level.
- Ability to go up and down a ladder while carrying products of various weights.

Our offering includes:

- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Learning and Development opportunities
- Scholarships
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**:

- Reference Check
- Employment Verifications
- Criminal Background Check
- Credit Check

Note: This job description is intended to provide a general overview of the requirements for this position. It is not exhaustive or comprehensive. Other duties may be required or assigned as needed to support the needs of the business.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

**Job Types**: Part-time, Permanent

Pay: