Supervisor

5 days ago

Burlington, Canada SNDL Full time

Job Title
Supervisor
Job Description
About The Role

Based out of our location in Burlington, ON we are looking for an experienced Supervisor who can handle curveballs like a champ. The Supervisor will bring their experience in the Cannabis and Retail Industry (or similar fields), including some previous experience in Management. They will be assisting in the recruitment, hiring and training of teams. They are to ensure the store is always clean, maintained, stocked and ready for business. Additionally, they are to maintain a high level of product and service knowledge, professional appearance, demeanor, and attitude at all times.

People Management Skills
- Recruit, hire, onboard, train and develop enthusiastic Customer Experience Representatives who are passionate about supporting Nova Cannabis's mission and vision.
- Act as a role model who coaches, mentors and inspires their team; foster a progressive culture and facilitate activities that will build and enhance teamwork and retention.
- Establish a strong sales and customer service culture with an accountability for operating standards and a drive to increase financial performance.
- Complete annual performance appraisals for all Customer Experience Representatives.

Day to Day Operations
- Promote our culture and brand by participating in merchandising and promotional activities.
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; stay up to date with industry legislation, trends and new products.
- Participate in routine store maintenance and ensure cleanliness is a priority.
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures.
- Monitor inventory and re-stock product regularly.
- Perform other related duties as assigned.

Work Experience
- Minimum 3 - 5 years of customer service experience.
- Minimum 3 - 5 years of retail and/or hospitality experience.
- Cannabis, liquor or healthcare experience is preferred.
- High School Diploma or equivalent.
Number of Openings
0

Time Type

Full time

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