Front Office and Administrative Services Assistant

Northcrest Developments, a Toronto-based real estate developer and subsidiary of the Public Sector Pension Investment Board (PSP), is leading the planning and redevelopment of the former Downsview Airport now known as YZD, one of the largest urban redevelopments in North America.

Over the next 30 years, YZD— the call sign of the decommissioned airport —will evolve into a city-within-a city, featuring seven vibrant neighbourhoods, welcoming over 55,000 residents, featuring nearly 74 acres of parks and open spaces and creating thousands of new jobs. All centrally connected by the 2km reimagined Runway, an iconic pedestrianized street and the centrepiece of community life. Informed by extensive and ongoing community feedback, YZD is set to become an international destination, synonymous with innovation, culture, and sustainability.

This is a full-time contract role five days a week which requires working in person at Northcrest Developments’ Site Office and YZD Experience Centre (34 Hanover Rd), Monday to Friday 9:00AM - 5:00PM. The initial four-month contract will commence in September 2025 with the potential for extension.

**PRIMARY RESPONSIBILITIES**
- Acting as the first point of contact for guests arriving for meetings and events at 34 Hanover Road (including the Site Office, Experience Centre, Community Hall, Plaza and Site Tours) and liaising with the meeting organizer as needed
- Acting as the primary point of contact for any Northcrest-related meetings (excluding community-related engagements and meetings) happening at 34 Hanover Road, to oversee the necessary set up of catering, equipment and marketing materials. Where necessary, work with the community engagement coordinator to ensure ambassadors facilitate the set up and meeting room configurations for meetings being held in the community hall
- Ensuring the calendar is up to date for all meetings happening on-site, proactively programming screens with welcome messages (where needed), knowing who visitors are and the purpose of their visit
- Managing all incoming and outgoing deliveries, on behalf of the Northcrest team, including overseeing the storage of items and inventory management
- Providing administrative and logistics support to the Site Office and Administrative Services Manager, to ensure the smooth operation of the site and team. This includes:

- issuing property management work orders and follow up
- setting up and organizing the front desk, replenishing marketing materials as needed
- supporting the vendor contract approval process and general financial administrative support
- managing branded merchandise inventory, in conjunction with the Site Office and Administrative Services Manager; and
- managing internal systems including Aviglon and Joan.

**PROFESSIONAL REQUIREMENTS**

**Experience, Knowledge & Skills**
- Excellent interpersonal skills and the capability to build and maintain positive rapport and working relationships with stakeholders, colleagues and guests
- Fluent in English
- Excellent written and verbal communication skills
- A service-oriented mindset, with a proven ability to anticipate and respond to needs
- Excellent organizational and time-management skills with the ability to multi-task and manage multiplepriorities simultaneously and adjust to a changing, dynamic work environment
- Professional appearance and attitude
- Self-motivated and proactive
- A committed team player that is equally capable of working independently, without direction
- Intermediate to Advanced computer skills with Microsoft Office suite of products (Word, Excel, PowerPoint, Outlook, Teams, SharePoint), and DocuSign, Adobe Acrobat Pro
- Previous experience (two to five years) in a hospitality, customer service or administrative services role
- Fluency in Spanish, French or Italian is an advantage
- Interest in real estate / city building and hospitality is preferred

**Job Types**: Full-time, Fixed term contract

Pay: Up to $27.00 per hour

Expected hours: 40 per week

Work Location: In person

Application deadline: 2025-08-06