Front Desk Receptionist

**Job description - Front Desk Receptionist**

DermAtelier on Avenue, a dynamic medical and cosmetic dermatology clinic in the Avenue-Lawrence neighborhood, is looking for a dedicated Receptionist & Administrative Assistant to join our team. As a key member of our clinic, you will play a crucial role in supporting our operations and ensuring smooth administrative processes.

**Job description**

Seeking an Enthusiastic, Courteous & Ethical professional to assist in our administrative aspects of patient care at this medical and cosmetic dermatology clinic in Toronto. This individual will work alongside the Front Desk Receptionist, with oversight by our Clinic Coordinator, to be responsible for the administrative aspects of the medical and cosmetic realms of the practice. This individual will be one of the first faces of the clinic and is key to its smooth operation and efficient flow of patients.

**This is a key position, and the team member must be able to demonstrate these requirements**:

- Comfort and clarity communicating with patients verbally in person and by phone
- Keyboarding/ typing ability
- Active listening, effective verbal and written communication
- Ability to follow instructions and adhere to established clinic policies
- Punctuality, Consistency, Reliability in attendance and with adherence to clinic operations
- Ability to remain calm and courteous in pressured situations and when communicating with patients
- Strong commitment to high quality care and customer service
- Ability to organize and prioritize tasks in order of importance and urgency

**General Qualifications**:

- 1+ years experience in a medical office, receptionist environment including patient and client front-facing relations. Preference will be given to those with Dermatology clinic experience
- Prior experience in front-facing customer service roles an asset
- Familiarity operating electronic medical records (Accuro familiarity an asset)
- Familiarity in operation of 3rd party payment systems (Clover familiarity an asset)
- Proficient in Microsoft Word/ Google Docs, Microsoft Excel/ Google Spreadsheet and G-Suite
- Post-secondary degree or Medical Office Assistant Certificate from an accredited educational facility

**Front Desk & Administrative Duties including, but not limited to**:

- Answer phone calls with courtesy and correctly addressing patients’ phone queries
- Provide appointment confirmations to patients (experience with Ocean Forms an Asset)
- Verify patient contact and health card information for correct entry into the EMR
- Support clinic staff including Dermatologist (e.g. stocking room supplies, reviewing appointment schedule, tidying exam room after a clinic appointment)
- Obtain test results and documents to facilitate patient care when needed (including biopsy reports; referral consultation letters, imaging results)
- Support high quality daily operations for dermatologist, reception staff, medical aesthetician, nurse(s)
- Perform daily operations as per the DermAtelier on Avenue office practice manual
- Run Sterilizer & Dishwasher & in-house Laundry when required
- Providing support to patient questions re: clinic retail products
- _______________________________

Schedule: 4 - 5 days per week (e.g. Mon - Fri 9am - 5pm or Tues - Fri 9am - 5pm)

Payment: Hourly, $22 - 25

Other incentives: skin care product demos, gratis product, complimentary cosmetic procedures and services provided quarterly

Expected start date: October 2025

**Job Types**: Full-time

Pay: $22.00-$25.00 per hour

Expected hours: No less than 32 per week

Additional pay: Bonus pay

**Job Types**: Full-time, Permanent

Pay: $22.00-$25.00 per hour

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Store discount

**Education**:

- Secondary School (preferred)

Work Location: In person