Medical Office Assistant

1 week ago

Gloucester, Canada A and A Health Full time

**Medical Office Assistant - Full Time**

**About Novel Health**

Novel Health is a new and innovative family practice clinic located in the community of Riverside South, Ottawa. We serve a diverse population in the Ottawa south region and leverage technology and electronic records to provide timely and comprehensive care. We are looking for a dynamic and passionate Full-Time Medical Office Assistant (MOA) to join our growing team.

**Job Summary**

The MOA will work alongside a team of Medical Office Assistants, Nurses (RPN, NP), family physicians and specialists to provide administrative and clinical support in a primary care environment. MOA should be willing to work at both our Riverside South and Manotick locations. **Availability to work evenings (12-8pm) 2-3x per week is a must.**

**Qualification and Skills**
- Minimum of two years' experience working in the medical office settings is preferred
- **Availability to work evenings (12-8pm) 2-3x per week is a must**:

- Working between Riverside south and Manotick clinics
- Computer and EMR literacy
- Knowledge of medical billing (MOH, third party, out of province)
- Knowledge of medical office standards and workflows
- Ability to work in a fast paced environment and multi-task
- Self directed and independent, able to work with mínimal oversight
- Excellent communication skills (verbal and written)
- Empathic and passionate about supporting and providing care to patients
- Education in medical administration is an asset
- Knowledge of PS suites, Ocean and Pomelo an asset
- Knowledge in social media, health newsletters and communication are an asset

**Duties and Responsibilities**
- Receiving incoming calls, answering routine inquiries and triaging ailments for urgency
- Responding to patient inquiries via phone call or online portal system
- Receiving & organizing medical documents to appropriate charts
- Managing clinic intake and regularly interacting with patients
- Managing appointment bookings and scheduling changes
- Rooming patients and taking vitals
- Disinfecting exam rooms and clinic common areas
- Invoicing and billing reconciliation
- Assisting in development of office workflow and work standards
- Participating in regularly scheduled team meetings and team building activities
- Collaborating with colleagues and physicians to ensure continuity of care for patients

Pay: From $20.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Working knowledge of PS Suites EMR is a bonus.

Customer Service experience is a bonus.

**Education**:

- Secondary School (required)

**Experience**:

- Medical Office Assistant: 2 years (preferred)

Work Location: In person

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