Customer Service Administrator

7 days ago

Delta, Canada Alpine Building Maintenance Full time

**Job Title**: Customer Service Administrator
**Status**: Full Time
**Location**: In Office - Delta, BC
**Salary**: $48,000 - $52,000
**Job Summary**:
**Key Responsibilities**:

- Coordinate with subcontractors and vendors for service completion.
- Dispatch and track service complaints; ensure resolution within 24 hours.
- Monitor recurring site issues and escalate trends to management.
- Prepare daily, weekly, and monthly operational reports.
- Process credit memos and subcontractor deductions accurately.
- Support ad-hoc operational and client projects as needed.

**Qualifications**:

- 2+ years of experience in an administrative, customer service, or operations support role is mandatory.
- Experience working in a professional office environment.
- High school diploma or equivalent.
- Fluent in English (written and spoken).

**Skills**:

- Strong working knowledge of Microsoft Office Suite, particularly Excel and Word.
- Excellent written and verbal communication skills; comfortable interacting with clients, vendors, and internal teams.
- Highly organized with strong attention to detail and accuracy.
- Highly organized with inbox and calendar categorization and management
- Financial knowledge to prepare invoices and client quotations
- Ability to manage multiple priorities and work independently.
- Strong time-management and task-prioritization skills in a fast-paced environment.
- Professional, client-focused approach with sound judgment.
- Ability to work collaboratively as part of a team.
- Prior CRM / ERP experience an asset.

**Work Environment**:

- This is a full-time position and is 100% in-office role.

This position follows standard office hours, but flexibility is necessary to accommodate client needs or operational matters that may arise outside of a typical 9-to-5 schedule.
HP

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