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Customer Service Administrator

2 weeks ago

Delta, Canada Alpine Building Maintenance Full time

**Job Title**: Customer Service Administrator
**Location**: Delta, BC | 100% In-Office role
**Salary Range**: $46,000 - $52,500
**Status**: Full Time

**Job Summary**:
**Key Responsibilities**:

- Contract draft work for agreements and communication with subcontractors and vendors.
- Maximize profits for all chargeable work orders.
- Ad hoc project work based on client and team needs.
- Dispatch and complete service complaints within 24 hours.
- Analyze all complaints and review per month to ensure the same sites are not repeating.
- Generate daily, weekly, monthly reports on a request basis by the service manager / senior management.
- Post purchase credit memos (all subs’ deductions)
- Analyze how well supervisors are performing in their areas and escalate to service manager.

**Qualifications**:

- **is required**:

- Proficient in Microsoft Office Suite - excellent understanding of word and excel necessary.
- Experience with subcontractor and vendor coordination is an asset.
- Must be organized.
- Problem solving.
- Able to work as part of a team and independently.
- Proactive mindset.
- Ability to work under pressure in a fast-paced environment.
- Fluent in English.
- Experience with subcontractor and vendor coordination is an asset.
- Must be organized.
- Problem solving.
- Able to work as part of a team and independently.
- Proactive mindset.
- Ability to work under pressure in a fast-paced environment.
- Fluent in English.

**Skills**:

- Clear and effective communication abilities, both written and spoken.
- Strong skills in analyzing situations and solving problems.
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).
- The ability to work well independently and as a cooperative team member.
- Comfortable and effective when presenting information to groups.

HP

Work Location: In person