Customer Support Administrator

1 week ago

Delta, British Columbia, Canada MTU Maintenance Canada Full time $49,000 - $73,000 per year

MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. You, too, can become part of our dedicated team in Delta, BC as 

Customer Support Administrator ​
Code: MVCS / 23235
Salary:  $25 - $35 per hour

Duration: 12 month contract

The Customer Support Administrator performs a variety of administrative duties in support of the Customer Support Department. Typical duties include; ensuring that customer requirements are met and invoices are prepared on time, customers (internal and external) communication is effective, and providing administrative support where needed.

Your Tasks:

  • Project, sales order and gate sheet creation and update in SAP.
  • Update Engine Summary Log and update SAP.
  • Prepare and/or verify invoice data and ensure timely and accurate invoicing.
  • Highlight discrepancies between invoice materials and Outside Vendor (OV) invoices and compare to Scrap Reports, Shop Visit Reports, SAP and make changes to invoices, while still reflecting discrepancies for Customer Program Manager (CPM) verification.
  • Ensure appropriate communication with external and internal customers.
  • Representing the customer effectively within MTU and possess an understanding of customer requirements and perspective.
  • Presentation preparation for technical meetings
  • Filing (Sales & Customer Support folder)
  • Backup for daily status report
  • Organization of meetings and conferences
  • Monitoring Engine Budgets
  • Preparation of customer engine status reports
  • Admin support for CCO and department

Corporate and Position Specific Competencies

  • Advanced knowledge of IT solutions
  • Advanced knowledge of administrative office practices including typing, filing, accounting
  • Basic knowledge of engines/aviation is asset

Our Requirements:

Education

  • College diploma or degree in a business related area and 1-2 years experience in accounting, customer sales support, preferably in an aviation environment
  • Education in account bookkeeping, customer sales support and administration is an asset

IT

  • Expert knowledge with MS Office Excel/Word
  • Experience with SAP functions/transactions and system (or similar ERP system) is an asset

We Offer:

  • We offer great benefits from your first day (no waiting period)
  • Extended Medical and Dental Programs
  • Disability Insurance
  • Employee and Family Assistance Program
  • Life Insurance
  • Vision Care and Rx Safety Vision Program
  • Free On-site Parking

 Go to our website, to learn more about us.  After your application is received, hiring managers will review for potential next steps.  

MTU supports diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.

This position may require access to export-controlled goods and technology. As a condition of employment, candidates must be able to comply with all applicable export control laws, including the Canadian Controlled Goods Program. Candidates may be required to provide relevant information and documentation for the purpose of confirming their ability to access and handle export-controlled goods and technology. 

MTU Maintenance Canada does not use Artificial Intelligence (AI) to review and/or screen candidates.

 

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