General Manager- Environmental Services

Company Description We are SGS - The world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description**: This position is accountable for the Environmental Services business in all aspects of financial P&L, operations, and performance. The General Manager is accountable for, and ensures that the facilities meets operational targets and customer expectations in a timely and effective manner while observing corporate quality, environmental, Health & Safety requirements. This position is responsible for the operation of Ontario, SGS Environmental Laboratory Services locations. - Accountable for achieving the budget in terms of Revenue and Local Contribution for Environmental Laboratory Services in Ontario. Oversees and monitors costs to ensure the operation stays within budget. - Accountable for managing all aspects of the operation of the laboratory that have any direct or indirect impact on Environment, Health and Safety and for compliance to local and provincial Environmental regulations for air, waste, water, and soil. - Achieve and exceed key operational KPIs. Making the highest level of Health & Safety in the organization and embrace the Health, Safety & Environment "Journey to Zero" Plan by effective communications and holding accountability. - Ensures the operation is run according to the Strategic and Business Plan. - Monitor ways to increase productivity and efficiency through equipment upgrading or introducing new processes and technology. - Accountable for the delivery of data to achieve Client Satisfaction by maintaining production and specified turnaround targets. - Client Satisfaction (meeting external and internal customer expectations from a service, quality and turnaround perspective). General technical accountabilities include assisting client services or management with RFQ/RFP’s, as well as providing technical direction to client services. - Complies and ensures that all work follows Quality systems and that quality targets are maintained. Accountable for ensuring that the quality of data, current methodologies and the execution of the methods are in compliance with the current accreditation under ISO 17025 (CAN-P-40). - Accountable for the Health, Safety and Environment of all site personnel, the enforcement of all regulations as per the Company Health and Safety Manual, and the immediate reporting of any health, safety or environmental incidents, accidents or concerns to the Manager, H&S. **Qualifications**: - Education: University degree in a Science related program with a strong preference in Environmental Services or a related field is required. - Experience: Minimum 10 years experience in a contract testing laboratory environment. - Over 10 years of experience in an operations/management role in a related field. - Knowledge of the Canadian and North American Environmental sectors is required. - Expert working knowledge of the Environmental Laboratory Services industry. - Strong leadership and management skills with a demonstrated ability to lead and manage people. - Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment. - Superior organizational, communication and interpersonal skills are essential. - A sense of diplomacy and networking skills are essential to build relationships with external clients as well as key internal personnel. - Business and profit minded focused on achieving business results. - Able to realize business opportunities in line with the business strategy. - Excellent customer service, client support, and business service consulting skills. - Highly skilled in lean processes and developing operational performance improvement plans. - Excellent verbal and written communication skills - Ability to work well with all levels of management, suppliers and clients. - Works well under pressure, challenges and change. - Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies. Additional Information