Technical Ecommerce/crm Specialist

**Overview**

**Responsibilities**
- Manage and support legacy ecommerce and other related systems, such as, campaign system, scheduling system
- Independently manage projects and deliverables, including process improvement initiatives, problem identification and resolution.
- Lead the development of enhancements/new systems/tools for end-to-end functionality, from reviewing the business requirements to developing technical requirements, design workflows and procedures, overseeing the design review and development milestones, infrastructure, integrations, QA testing (functional and non-functional), load testing, Performance testing, support UAT Testing and deployment to ensure the solution meets/or exceed the needs of the business.
- Troubleshoot, research and analyze issues/concerns for the assigned systems.
- Identify and escalate potential concerns related to project initiatives and recommend viable solutions.
- Analyze systems and platform performance data.
- Research/Evaluate vendors and tools as needed for the projects.
- Establish and track metrics related to key performance objectives and service levels.
- Understand data model and integrations for ecommerce and CRM to support reporting.
- Mentor junior analysts and oversee their performance.
- Present demos of new system and/or functionality.
- Develop/Maintain Process and Systems documentation.
- Assumes additional duties and projects as requested or assigned.

**Skills**
- More than three years work experience as a Technical Solution Analyst or equivalent role.
- Proven experience with ecommerce system, such as, Magento, WooCommerce, Shopware etc.
- Experience in CRM system
- Two years’ experience in Project Management
- Knowledge of HTML, PHP, SQL, MySQL
- Knowledge of Automated testing tools
- Experience with APIs and Web Services
- Experience with XML, JavaScript, HTML, WordPress
- Knowledge of version control software, such as Git
- Experience with UI/UX tools
- Experience with MS Office, MS PowerPoint, Visio or related tool
- Availability to support on weekends if needed
- Ability to work with deadlines and self-organization
- Must be able to work effectively as a team member or independently.

**Competencies**
- **Adaptability**:Personal willingness and flexibility and possess the ability to effectively work in, and adapt to change.
- **Client Focus**:Understanding and meeting or exceeding customer needs while accommodating different cultural and language aspects.
- **Problem Solving and Judgment**:Ability to assess options and implications in order to identify most appropriate and best solution/s considering customer impact, company impact including legal, compliance and privacy laws.
- **Organizational Skills**:Strong organizational and time management skills that will ensure your ability to work well under pressure and have ability to “multi-task” and remain focused during high traffic times especially during events, without compromising attention to detail and ability to track queries/requests and ensuring follow-up by self or others with other departments.
- **Self-Management and Accountability**:Passionate self-starter, reflecting on past experiences in order to manage and continually improve our own performance and growth on all levels.
- **Analytical**: Collects and researches data; analyzes system inefficiencies and development of necessary Software programming to correct design flaws, support changing business needs
- **Technical Competency**: Has background and technical skills primarily in ecommerce and CRM.
- **Project Management**: Develops project plans; coordinates projects; completes projects on time and budget; manages project team activities.
- **Teamwork**: Balances team and individual responsibilities; exhibits objectivity and openness to other's views; gives and welcomes feedback; contributes to building a positive team spirit.
- **Change Management**:Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition, evaluates results and takes action as necessary.
- **Delegation**: Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
- **Dependability**: Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; accountable for decisions and actions, commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
- **Leadership**: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accept feedback from others; gives appropriate recognition to others.
- **Business Acumen**: Understands business implications of decisions; demonstrates knowl