Technical Customer Care Specialist

2 days ago

Richmond, Canada Notify Me! Full time

Notify Me helps Shopify merchants never miss a sale due to out-of-stock products. Our app, Notify Me Back in Stock & PreOrder, empowers stores to recover lost revenue through smart inventory alerts and pre-order tools. We’re a friendly, fast-moving team on a mission to build products merchants love.We’re looking for a Technical Customer Care Specialist who goes beyond tickets and templates — someone who can support technically complex products with clarity, empathy, and precision. This role requires strong communication skills, problem-solving ability, and technical curiosity. If you're energized by helping customers succeed and thrive in a product-driven environment, this is the role for you.Requirements1. Delivering Meaningful Customer Experiences Provide expert, written customer support in English for e-commerce merchants Help users troubleshoot, configure, and understand how to get the most out of our app Translate customer feedback and challenges into clear insights for product and engineering Maintain high satisfaction scores and build long-term user trust Document support workflows, macros, and solutions to scale knowledge 2. Bridging Product & Customer Understanding Collaborate closely with product and tech teams to resolve advanced issues Test product features and report bugs or UI/UX gaps Act as a feedback loop from user conversations to product improvements Analyze patterns in user questions or blockers and proactively suggest solutions 3. Keeping Support Operations Sharp Use tools like HelpScout, Jira, Notion, and Slack to manage and track issues Continuously improve response quality, ticket handling speed, and issue resolution processes Own your queue and keep your communication organized, timely, and accurate Help refine the onboarding experience and contribute to self-service resources What We’re Looking For You’re tech-savvy and service-oriented — you know how to troubleshoot and teach 3+ years in a customer support or technical helpdesk role, ideally in SaaS or eCommerce Strong written English — you're comfortable with 100% written communication Comfortable working during non-standard hours, including evenings or weekends Proactive mindset: you don’t just solve problems — you prevent them Calm and professional in stressful situations or with frustrated users Organized and process-driven, yet flexible in a fast-paced environment Experience with e-commerce platforms (Shopify is a big plus) Bonus: Familiarity with HTML/CSS or previous engineering background What Sets This Role ApartThis is not a stepping stone to other departments — it’s a specialist role for someone who’s proud to build deep product knowledge and use it to directly help users every day. You’ll be part of a close-knit support team that collaborates tightly with engineering and product to help us scale both our platform and customer trust.

  • Technical Customer Care Specialist

    1 week ago

    Richmond, Canada Notify Me! Full time

    Notify Me! helps Shopify merchants never miss a sale due to out-of-stock products. Our app, _Notify Me! Back in Stock & PreOrder_, empowers stores to recover lost revenue through smart inventory alerts and pre-order tools. We’re a friendly, fast-moving team on a mission to build products merchants love. We’re looking for a Technical Customer Care...

  • Technical Customer Care Specialist

    7 days ago

    Richmond, British Columbia, Canada Notify Me Full time

    Notify Me helps Shopify merchants never miss a sale due to out-of-stock products. Our app, Notify Me Back in Stock & PreOrder, empowers stores to recover lost revenue through smart inventory alerts and pre-order tools. We're a friendly, fast-moving team on a mission to build products merchants love.We're looking for a Technical Customer Care Specialist who...

  • IT Technical Support Specialist

    7 days ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Customer Technical Support Specialist

    3 days ago

    Richmond, Canada Saltworks Technologies Full time

    Located in **Richmond, BC**, we offer meaningful and exciting work in a collaborative environment, driven by innovation and problem-solving. We strongly value a positive attitude, hard work, smarts, and commitment to see things through. **The role**: We are seeking a **Customer Technical Support Specialist **with a strong acumen in technical triage and...

  • Customer Service

    23 hours ago

    Richmond Hill, Canada Window Door Specialist Full time

    Located in Richmond Hill, Ontario; The Window and Door Specialist have been providing top quality windows and doors in the GTA for over 35 years. The Window & Door Specialist’s core values are “Honesty, Integrity, and Trust”. As a member of our team you will exemplify those values while providing top notch product knowledge and customer service to...

  • Technical Support Specialist

    2 weeks ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    1 week ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Service Specialist

    24 hours ago

    Richmond, Canada Univar Solutions Canada LTD Full time

    **Technical Service Specialist - Richmond/Abbotsford, BC** **A Place Where People Matter - Growing our People to Grow our Business** We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to **keep our communities healthy, fed, clean and safe.** **Position Title: Technical Service...

  • Identity Specialist Bhjob13022 12425

    6 days ago

    Richmond, Canada Ignite Technical Resources. Full time

    Identity Specialist - Contract position in Richmond (Hybrid): On behalf of our client in **Richmond,** **Ignite Technical Resources** is looking for an Identity Specialist ** **with our client ** **for a **contract opportunity**. **Role Description**: The Identity Specialist is responsible for: - planning, developing, implementing and supporting new...

  • technical sales specialist

    2 days ago

    Richmond, Canada Richmond Elevator Maintenance LTD. Full time

    Overview Languages: English Education: Bachelor's degree Experience 2 years to less than 3 years Work Location On site; work must be completed at the physical location. No option to work remotely. Responsibilities Identify and solicit potential clients Assess client’s needs and resources to recommend the appropriate goods or services Prepare and administer...