Bilingual Customer Service Representative

1 week ago

Winnipeg, Canada CanTalk Canada Full time

**Job Summary**:
**Winnipeg-based CanTalk (Canada) Inc**, a global language telecommunications corporation, has immediate positions available for Customer Support Representatives who are fluent in English and French.
Position: French Customer Service Representative (Full Time Position)

**Job Details**:

- ** Availability Required**:06:00AM to 11:00PM (Saturday-Friday)
- ** Job Type**:25-35 hours per week based on call volumes
- ** Wage Rate**: $14/ per hour (Base rate: $11.95/hr + $2.05 premium (to be reviewed after 6 months))
- ** Training Dates**: Monday, May 23rd to Monday, May 30th ( Monday to Friday and Monday) from 08:30AM to 04:00PM
- Training will be online via MS Teams.
- ** Training is mandatory for the position**

**Responsibilities**:

- Receive Inbound customer service calls.
- Providing excellent customer support for multiple accounts in the requested language.
- Working with internet-based software.
- Identify customers’ needs, clarify information, research the issue and provide solutions and/or alternatives.
- Review recorded/live calls and ensure proper processes and procedures are followed through to call completion.

**Job Qualification & Requirements**:

- Must be legally entitled to work in Canada.
- Ability to communicate fluently in both English and French.
- 6 months or more of customer service experience.
- Exceptional Customer Service and active listening skills.
- Must have excellent phone etiquette and professionalism.
- Ability to resolve complex customer inquiries independently or with mínimal supervision.
- Ability to multi-task and work on different campaigns simultaneously
- Tech-savvy and working knowledge of computers
- Must have good proficiency in computers including the ability to type 30 wpm.
- Must be able to work with multiple computers and internet-based software.
- Must have a strong Organizational and Time management skills.

**Application Details**:
**_ Equal Opportunity Employer_**:

- All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract._

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