Bilingual Customer Service Representative

2 weeks ago

Winnipeg, Canada Manitobah Full time

Bilingual Customer Service Representative - Full or Part-time - FIXED TERM

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? Are you fluent in both English and French (or Michif)? Manitobah is currently seeking a dedicated and skilled bilingual Customer Service Representative for an exciting seasonal work-from-home opportunity.

At Manitobah, we are firm believers in maintaining a flexible and enjoyable work environment, empowering you to achieve a healthy work-life balance. By joining Manitobah's exceptional team, you will become part of a community that celebrates excellence while honoring our Indigenous heritage. We strive to make your seasonal role with us both fulfilling and enjoyable, and we look forward to welcoming you aboard.

**WHAT WE OFFER**
- Manitobah offers a competitive hourly rate, and a generous employee discount on Manitobah products.

**LOCATION**
- This position offers the opportunity to work from the comfort of your own home. As a remote worker, you should possess self-discipline and motivation to stay focused and productive without direct supervision.
- Must have a reliable high-speed internet connection for smooth communication. Personal computer and USB headset to handle calls and use necessary web-based tools. Adherence to data security and privacy policies is crucial.

**KEY RESPONSIBILITIES**
- Processing orders over the phone while educating consumers about our company background, product features, and fit recommendations.
- Identifying customer needs, clarifying information, and providing solutions aligned with company policies.
- Conducting troubleshooting over the phone on topics including order status inquiries, special promotions, and refunds.
- Delivering top-notch customer experiences during our busy season.

**QUALIFICATIONS**
- Must be fluent in both English and French (or Michif).
- One year of Customer Service Experience. Call Centre experience is considered an asset.
- Personal computer and stable internet connection with Google Chrome installed. USB headset & microphone.
- Basic computer skills with experience using Google Chrome and the ability to navigate multiple open tabs.
- Excellent interpersonal, oral, and written communication skills.
- Professional telephone manner.
- Ability to multi-task, set priorities, and manage time effectively.
- Problem-solving abilities.
- Premium offered for bilingual reps (English/French).

**Job Types**: Full-time, Part-time, Fixed term contract, Seasonal
Contract length: 4 months

Pay: Up to $19.00 per hour

Expected hours: 3 - 40 per week

**Benefits**:

- Employee assistance program

Work Location: In person

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