Student Visitor Services Attendants

Parks Canada - Visitor Experience
Banff (Alberta)
Student - Term - Various position lengths commencing May to September 2025
$22.56 to $25.87 per hour

**Closing date: 30 April 2025 - 23:59, Pacific Time**

To be considered for employment under one of the student employment programs, the individual must be:

- registered as a full-time or part-time secondary or post-secondary student in an accredited academic program
- participating in adult education and retraining programs at the secondary level, operated under the authority of an accredited academic institution
- should meet the minimum age requirement to be employed in the province or territory of work

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*Important Information and Instructions*

2. Students will be required to cover all travel expenses to and from the location of work.
3. Living accommodations may not be provided.
5. Additional information may be requested after closing date for screening and/or assessment purposes.

**Duties**:
Student Day Use Area Attendant:
Provides traffic management, visitor services, revenue collection, and site cleaning and maintenance at key day use areas in Banff National Park. This includes but is not limited to: flagging and other traffic management, providing information to the visiting public, litter picking and group cleaning, and regulation and safety compliance.

Student Entry Gate and Visitor Centre Attendants:
Revenue collection at various visitor service locations including visitor centres, entry gates, day use areas and retail locations. This includes providing comprehensive information to the visiting public on a wide variety of topics including but not limited to: campgrounds, trails, points of interest, safety, wilderness travel, park regulations and policies, selling a variety of passes, and properly accounting for revenue received.

Student Campground Attendant:
Provides visitor services to enhance visitor experience, and cleans and maintains Parks Canada Agency area buildings, facilities and grounds. This includes but is not limited to the daily cleaning of; campground washroom facilities, day use area washrooms/pit privies, campsite cleaning/maintenance, grounds cleaning and litter picking, emptying of trash and recycling receptacles. May also include greeting & orienting visitors, revenue collection, providing information and basic administrative tasks.

**Intent of the process**:
**Positions to be filled**: Number to be determined

**Information you must provide**:
Your résumé.

Contact information for 3 references.

Open to students currently enrolled in secondary or post-secondary school in an accredited institution and/or those participating in adult education and retraining programs at the secondary level, operated under the authority of an accredited academic institution.

Degree equivalency

EXPERIENCE IN:

- Providing front line customer service
- Cleaning and maintenance practices

**The following will be applied / assessed at a later date (essential for the job)**:
English essential

Information on language requirements

KNOWLEDGE OF:

- Parks Canada, its mandate and values and principles
- Banff National Park and the surrounding areas including visitor experience operations and facilities

ABILITIES:

- Client Focus: Provide service excellence to visitors and external/internal clients (responds to immediate client needs)
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others (follows the health and safety guidelines)
- Team Work: Work collaboratively with others, readily shares information, knowledge and personal strengths, and seeks to understand the perspectives of others to achieve common goals
- Decision Making: Making decisions involving various levels of risk and ambiguity

PERSONAL SUITABILITY:

- Exercises sound judgment
- Communicates effectively
- Demonstrates Integrity
- Strives for excellence
- Personally connects with people

**The following may be applied / assessed at a later date (may be needed for the job)**:
ASSET QUALIFICATIONS:
The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria.
- Handling cash and operating point of sales
- Working in a team oriented environment
- Experience managing social media content (Facebook, Twitter, Hootsuite)

OPERATIONAL REQUIREMENTS:

- Willing and able to