Change Manager

**Change Manager**

South Island Division of Family Practice

Victoria, BC

**Background**

Divisions of Family Practice were created through a collaboration between the Ministry of Health and the Doctors of BC and are community-based groups of family physicians working together to achieve common health care goals. The South Island Division of Family Practice represents primary care physicians across multiple settings in Saanich Peninsula and the Western Communities.

The Primary Care Network (PCN) is a network of clinics with Family Practice physicians and Nurse Practitioners working together to provide the primary care services a community requires. One of the goals of a Primary Care Network (PCN) is to enhance patient care access using a team-based care approach. It is being implemented and supported through a partnership between the South Island Division of Family Practice, Island Health, the First Nations Health Authority, and local Indigenous partners. The implementation and delivery of the PCN has a strong focus on culturally informed care and cultural safety and humility.

**Role Description**

The South Island Division of Family Practice, Primary Care Network (PCN) is seeking a Change Manager with strong relationship skills who builds plans for the work described below and expertly establishes connections between stakeholders. The Change Manager will cultivate effective partnerships to build trust and foster collaboration in support of broad system-change and improve access to primary care.

Reporting to the Executive Director, PCN Director and Manager, this role will engage primary care providers, clinicians, and leaders in a complex adaptive system, build high-functioning teams and develop relationships to foster transformation in primary care in the Western Communities of Greater Victoria BC. This will be accomplished through demonstrated competencies as a change agent and through the utilization of proven change agent practices. The role will be leading and supporting changes within primary care clinics and will have experience and knowledge of human resources management policies and experience developing workflow and process changes that are needed to support and integrate clinicians to support team-based care.

**Duties and Responsibilities**

**Change Management**
- Supporting comprehensive, full scope, change management from governance to clinic operations.
- Completing current state needs and readiness assessments.
- Building awareness of the need for change.
- Conducting stakeholder analysis and management.
- Co-creating shared purpose to help create readiness for change.
- Engaging physicians and other health care providers to mobilize energy for change.
- Developing formal and distributed leadership for new ways of working.
- Creating the foundations and knowledge for change.
- Identifying training, tools and supports to support change.
- Operationalizing a change and engagement strategy.

**Learning and Organizational Development**
- Leading training sessions to build capacity and capability.
- Complementing other practice supports available, working within patient medical homes to provide coaching and advisory services for point-of-care teams on how to manage change and develop team-based care models.
- Building knowledge and tools to support hiring and integration of nursing and allied health clinicians in patient medical homes and facilitating the onboarding, orientation, training, and management process.
- Facilitating the development and/or delivery of tools to support implementation of evidence-informed practice including quality improvement tools, resources, learning curriculum, topic materials, web-based tools, and related resources to build capacity and drive quality improvement.

**Collaboration and Engagement**
- Ensuring collaborative engagement with a variety of multi-stakeholder groups and nurturing partnerships with First Nations, Métis and Inuit partners, patient partners and families, physicians, other primary care providers, allied health professionals, and community organizations.
- Liaising with the Ministry of Health, Family Practice Services Committee, Practice Support Program and other PCN stakeholders across the province, as required.
- Participating in relevant community-based meetings on a regular basis.
- Representing the PCN at various local and regional/provincial meetings.

**Leadership**
- Supporting the mission, vision, values, policies/procedures, and strategic priorities of the South Island PCN.
- Developing a multi-year change management and engagement framework and plan in consultation with stakeholders, governance committees and working groups, and PCN staff.
- Facilitating the development of new Patient Medical Home models and innovations in primary care.
- Demonstrating and promoting a commitment to Cultural Safety and humility within the PCN.
- Works on all phases of project management including, but not limited to coordinating meetings; project