Organizational Change Management Specialist

We are currently seeking a Organizational Change Management Specialist to join our team in Victoria, British Columbia (CA-BC), Canada (CA).

**How You’ll Help Us**:
As an Organizational Change Management Specialist, you will use your wide array of knowledge to provide support to our clients. If you are passionate about technology and are solution driven, you will be a great fit for our team. In this hands-on role, you will work closely with a talented project team and our clients to deliver change to the business user community.

**How We Will Help You**:
**Once You Are Here, You Will**:

- Overall lead responsible for change management activities, including communications and training.
- Working collaboratively with a multi-disciplined team of clients, stakeholders, third party vendors to implement business transformation (automated business processes, service level agreements, service management processes).
- Contributing to requirements and new service delivery design.
- Communicating with business owner, executives/senior management on sensitive changes to business operations, staffing impacts.
- Making use of effective technology and alternative delivery channels (web,video,print) to effect change.
- Identify key changes and strategies for implementation based on new service design.
- Conduct interviews, research and other engagement activities with clients and other key stakeholders.
- Develop material to support approved plans and activities.
- Execute the change management and communication activities, including key messaging and communications tactics.
- Develops end-user training strategies, plans, and all related materials (e.g., training manuals, FAQs, quick reference guides).
- Documentation and knowledge transfer to SMB and support for operational transition.

**Required Qualifications**
- 3+ years’ experience in stakeholder engagement, facilitation and coaching as it relates to business transformation and managing overall change.
- 3 years’ experience developing, organizing, and updating materials to support effective communications with internal and external stakeholders.
- 3+ years’ experience delivering with change management principles, methodologies (i.e., PROSCI)
- 2+ years participating in Software as a Service (Saas) solutions-based projects.
- 2+ years’ experience on an ITSM/ITIL focused project
- 2+ years’ experience with Agile/iterative based projects
- 2+ years’ experience working in the BC Public Sector
- Bachelor’s degree or equivalent combination of education and work experience

**Ideal Mindset**:

- **Lifelong Learner**. You are always seeking to improve your technical and nontechnical skills.
- **Team Player.** You are someone who wants to see everyone on the team succeed and is willing to go the extra mile to help a teammate in need.
- **Communicator.** You know how to communicate your design ideas to both technical and nontechnical stakeholders, prioritizing critical information and leaving out extraneous details.

**About NTT DATA Services**

**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._**

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