Service Appointment Coordinator
7 days ago
**Job Summary** As a Service Appointment Coordinator at Century Mazda, you will play a crucial role in providing an exceptional service experience for our customers. You will be responsible for scheduling service appointments, coordinating with service advisors, and ensuring our customers receive timely and high-quality support. This role requires excellent communication, customer service skills, confidence, and a strong attention to detail.**Key Responsibilities** - **Customer Service**: Greet customers warmly and engage with them to understand their vehicle service needs by text or over phone. Answer customer inquiries regarding service schedules, service procedures, and general maintenance questions. - **Appointment Scheduling**: Schedule and confirm service appointments, balancing technician availability and service department load. Use the dealership's scheduling software to maintain an organized calendar of appointments. Confirm all appointments scheduled online. Contact customers to schedule appointments for follow up visits, such as installing parts that have been ordered and require a second visit. - **Coordination**: Communicate closely with service advisors and technicians to ensure timely updates on appointment availability, workload, and customer requirements. Maintain an accurate record of appointments and updates. - **Record Maintenance**: Maintain up-to-date and organized records of customer information, service history, and scheduled appointments to ensure efficient service. - **Reminder Calls and Follow-ups**: follow up with "no-show" appointments, as well as follow-up calls to ensure satisfaction after service has been completed. - Other duties as outlined by service manager. **Qualifications** - High school diploma or equivalent; additional training or education in customer service or automotive fields is preferred. - Proficient in using scheduling and CRM software, Microsoft Excel and Word. - Strong verbal and written communication skills. - Detail-oriented with excellent organizational skills and an ability to manage multiple tasks simultaneously. - Ability to remain calm and positive under pressure and handle customer concerns professionally. **Skills** - Excellent customer service skills with a customer-first attitude. - Ability to work in a team environment and communicate effectively with different departments. - Basic understanding of automotive services and terminology is a plus. - Proficient with computers, Microsoft Office Suite (Excel and Word) and dealership-specific software. **Benefits** Century Mazda offers competitive compensation, healthcare benefits, paid time off, RRSP matching, and opportunities for growth within the company. We foster a supportive work environment focused on delivering outstanding service and creating long-term customer relationships. **Job Types**: Full-time, Permanent Pay: $16.00-$22.51 per hour Expected hours: 40 per week **Benefits**: - Dental care - Extended health care - Paid time off - RRSP match - Vision care Schedule: - Day shift - Monday to Friday Work Location: In person
-
Halifax, Canada Alisha Caillie-Fleet Ltd. Full time**Job Posting: Lead Appointment Setter/Transaction Coordinator - Join Our Growing Real Estate Team!** We are seeking a motivated, goal-driven individual to join our dynamic real estate team! **As an Lead Appointment Setter,**you will be the first point of contact for new client leads, qualifying, nurturing, and booking appointments for our top-producing...
-
Service Coordinator
1 week ago
Halifax, Canada Home Instead Full timeLooking to make a difference every time you work? Then Home Care might be just the career for you! As a Service Coordinator & Caregiver for Home Instead (ob 3337989 Nova Scotia Limited), your time will be shared between working in the office and working out in the field visiting clients. While in the office you will organize schedules and create great...
-
Halifax, Canada Enhanced Care Clinic Full timeAt **Enhanced Care**, we know the importance of primary care and family practice in everyone's health and wellness. Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health...
-
Automotive Service Advisor
1 week ago
Halifax, Canada Speedy Auto Service Full timeGreat opportunity for a better work/life balance. Full time 40 hours per week Monday, Tuesday, Thursday & Friday 7:30 to 5:30. ONLY 4 DAYS / WEEK, NO WEEKENDS! This position requires effective communication with both customers and technicians, estimating and selling services and processing transactions while providing exceptional customer service. Core...
-
Administrative Coordinator
2 weeks ago
Halifax, Canada Dalhousie University Full time**Position Details**: - Position Information**Position Title** - Administrative Coordinator **Department/Unit** - English **Location** - Halifax, Nova Scotia, Canada **Posting Number** - S154-24 **Employee Group** - NSGEU Local 77 **Position Type** - Regular, On-Going **Duration of Contract (if applicable)** **Employment Type** - Full...
-
Care Coordinator
2 weeks ago
Halifax, Canada Lifemark Health Group Full time**Care Coordinator - Lifemark Health Group** **Location: Lifemark Bayers Road - 7071 Bayers Rd #217, Halifax, NS B3L 2C2** The **Care Coordinator **is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support...
-
Executive & Client Support Coordinator
2 weeks ago
Halifax, Nova Scotia, Canada Padgett Halifax Full timeAbout UsPadgett Halifax is more than a tax or accounting firm — we're trusted partners to small businesses. As business owners ourselves, we understand the day-to-day challenges of running and growing a company. We provide year-round advisory support in accounting, tax, payroll, and financial management, helping clients make informed decisions with...
-
Rsp Coordinator
5 days ago
Halifax, Canada Lifemark Health Group Full time**The Rehabilitation Service Professional (RSP) Coordinator** **Location**: Remote-based office within Canada **Status**: Permanent full time **Partners in Canadian Veterans Rehabilitation Services (PCVRS)** provides comprehensive rehabilitation focused assessment and intervention for Canadian Veterans who are experiencing barriers transitioning to life...
-
Care Coordinator
7 days ago
Halifax, Canada VIVA YOGA & FITNESS LTD. Full time**Job Summary** **Responsibilities** - Coordinate patient care activities and manage appointments to ensure timely access to services. - Maintain accurate electronic medical records (EMR) and ensure all patient information is up-to-date. - Communicate effectively with patients, families, and healthcare professionals to address concerns and provide...
-
Care Coordinator
19 hours ago
Halifax, Canada PRAXES Full time**About Us**: PRAXES Medical Group, headquartered in Halifax, Nova Scotia, has been a trusted provider of innovative healthcare solutions for over 28 years. In partnership with Nova Scotia Health, PRAXES operates the Mentor Clinic as a not-for-profit, collaborative primary care clinic built on the family health team model. This approach places patients at...