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Manager, User Experience

2 weeks ago

Vancouver, Canada Seequent Full time

**The Company**

Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.

We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.

Every day, our customers in over 100 countries work to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.

Our integrated earth modelling, geo-data management, and team collaboration software enables them to see a more complete picture of the earth: because with more understanding comes better decisions - for people and the planet.

Headquartered in New Zealand with global reach, Seequent is the specialist subsurface software company within Bentley Systems. Together, we are helping build a more resilient world.

We’re a high growth, people-centric success story.
- Seequent is a Bentley Systems company, working together to build a better future._

**The Role**

The Manager, User Experience is a key strategic role, responsible for supercharging human-centred-design at Seequent. Your deep love of designing and delivering experiences that puts customers at the heart of everything, while driving commercial growth for the business, will attract you to this role. You will be responsible for spearheading the UX craft, while leading a passionate team of UX Designers and UX Researchers - to ensure that our products and services meet the needs of real people. An excellent storyteller and collaborator, you will connect the big picture ‘why’ to the detailed ‘how’ for designers across our community.

Please note, we are flexible on location with remote options available.***

**In this role, you will have the opportunity to**:

- Grow as a key leader within the Experience Design team and wider Customer Experience group, you will contribute your voice to our vision of orchestrating world-class experiences that matter.
- Demonstrate servant leadership by putting the needs of team members first, empowering them to achieve goals, and facilitating their growth and development, to create a high-performing and engaged team culture.
- Strategise and deliver innovative end-to-end user experiences across platforms while optimising user needs, business goals and technology.
- Experienced in designing for digital and product experiences, while having your eye firmly placed on how individual touch-points across channels and products ladder up to boarder customer journeys.
- Develop and maintain UX design standards, practices and a deep understanding of customers to guide design decisions.
- Represent UX practice to the business, foster a culture of collaboration and lead different operating models to scale the UX practice.

**In order to be successful in this role, you should have**:

- 8+ years of UX design experience, 3+ years in a UX leadership role, with a proven focus on customer centred culture and outcomes, and a history of developing strategy and seeing through to delivery.
- A strong enterprise design experience, connecting the big picture to the detail, and the ability to communicate design concept ideas through prototyping, wireframing and user flows.
- Strong communication skills and sense of ownership, with ability to articulate the value to a design choice to stakeholders / customers / our people.
- Experience with Adobe CC Suite (Photoshop, Illustrator, XD, After effects), Sketch, Figma, Invision and Marvel. Use of HCD process and methods, with experiences across the process from discovery to delivery.
- The Right lens, right story, right time - able to operate at different levels of zoom to be able to contextualise and effectively communicate the core customer need and problem that is being solved for across all levels of the business.
- A self-starter initiative and thought leader - always curious to push design boundaries, with the ability to build effective relationships and assimilate information quickly.

**Why you will enjoy working with us..**

You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines, so you will have opportunity to work with colleagues from across the globe.

If you join the Seequent family you will enjoy a fast paced and dynamic environment, exciting challenges, and a variety of tasks. You will have access to ongoing professional development opportunities, and we offer market competitive salaries. So, if you want to help us continue our growth and success while having the opportunity to exercise your passion and expe