Fcm- Global Operational Business Intelligence Lead

**Job no**: 515648

**Brand**: FCM

**Work type**: Full time

**Location**: Virtual - Canada

**Categories**: Corporate & Group Travel, Information & Technology

**FCM- Global Operational Business Intelligence Lead - Remote, Canada**

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group, FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

**About The Opportunity**

The key areas for the role will be comprised of 3 pillars of Operational Performance:

- SLA & CSAT (Voice of the Customer)
- Operational Productivity
- Revenue Opportunity

This is a newly created role in the FCM space and will report directly to the Global Head of Operations, forming a key part of the Global OPSWOT.

**Key Responsibilities**
- Set up the right combination of analytics platforms for the various performance activities
- Define and recommend the right success metrics and ensure key leaders can interpret
- Provide the desired level of BI to leaders based on agreed frequency, channel and format
- Work closely with Data Science and BI teams to harmonize processes and platforms used where applicable
- Represent FCM on key projects and initiatives that are focused on the measurement of Operational Performance (i.e VoC)
- Continue refining and iterating data capture with evolving business needs
- Use the analytics platforms to assist business leaders in driving the desired results in CSAT, NPS, Productivity and Revenue Opportunity
- Meet with key Operational leaders on a regular basis to provide context and expert interpretation of data from both a qualitative and quantitative perspective

**Experience & Qualifications**
- 2+ years of success in an analytical-based role using Power BI or similar BI stacks
- Master’s in statistics or similar (desired)
- Balance analytic and creative approach to problem solving
- Able to synthesize and simplify complex problems for leaders
- SQL, relational databases and data lakes
- Travel industry knowledge desirable
- Results focused and driven by Corporate P&L results
- Understands key business drivers for the area and contributes to success
- Entrepreneurial mindset (identifies business opportunities for the organization)
- Focused on continuous, ongoing improvement opportunities within the business
- Able to embrace and lead people through change

**Work Perks - What’s in it for you**:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- **Enjoy the freedom and flexibility** of a hybrid work structure that combines both remote and in-person work.
- **Have fun**:At the heart of everything we do at Flight Centre is a desire to have fun.
- **Reward & Recognition**: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
- **Use your smarts**:Our people use their quick thinking, expertise, and tenacity to always figure things out.
- **Love for travel**:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- **Personal connections**:We are a big business founded on personal relationships.
- **Diversity, Equity & Inclusion**
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- **A career, not a job**:We offer genuine opportunities for people to grow and evolve
- **We back our people all the way**: We are strongly committed to supporting every single employee in their professional and personal development.
- **Giving Back**: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
- Employee giving program
- Office Environmental Program
- 1 Volunteer Day per Calendar Year

**Benefits Include**:

- Generous remuneration structure
- Travel perks/discounts.
- Health & Wellness Programs and Employee Financial Wellness Services
- Generous paid-time off policy
- National/International Award Nights and Conferences
- Diversity & Inclusion initia