Manager, Quality Control

**_About Index Exchange: _**Index is a global advertising marketplace enabling media owners to grow their revenue by helping marketers reach consumers across every screen. We're a proud industry pioneer with nearly 20 years of experience accelerating the evolution of ad technology for the world's leading experience makers.

Index is an exciting and fast-paced place to work, and our company is built on our values of change, support, learning and teaching, trust, and intention. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. We have more than 500 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we're looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

The **Manager, Quality Control** role is responsible for overseeing all inventory supplier monitoring activities that pertain to fraud control and prevention. The incumbent supervises 3 Quality Control Specialists and works cross-functionally to ensure the highest standard of quality throughout the entire publisher journey.

**Here's What You'll be Doing**:

- Oversee the Inventory Fraud Control & Prevention functional area of the Quality Control Pillar within Exchange Quality; design and execute on initiatives designed to deliver on Index Exchange's commitment to maintaining a clean and fraud-free exchange.
- Continuously monitor and review inventory on the Index Exchange platform to ensure it continues to meet the highest quality standards; engaging in regular touchpoints with commercial stakeholders about any concerns or need for escalation.
- Drive activities that aim to continuously improve infrastructure and systems used to detect and prevent fraud; routinely analyze and submit reports to industry affiliates and programs.
- Manage a global blocklist of sites; acting as the gate keep for new additions and removal requests.
- Manage partner reported fraud activity while always delivering resolutions with world-class customer support.
- Lead, manage, train, and mentor direct report staff by promoting a culture of performance, continuous improvement, and collaboration.
- Create, organize, and execute against process supported by quantitative performance evaluation related to your team; partner with other Exchange Quality members to translate insights on performance into new processes.
- Stay abreast of current industry standards and specifications within the digital media space, as well as emerging trends and technologies relevant to internal and external stakeholders.
- Report on key metrics, performance and identify action items for improvement.
- Acquire and maintain expertise in Index Exchange proprietary tools as well as third party business intelligence tools like Looker.

**Here's What You Need**:

- 3+ years of experience in a software company or Ad Tech industry
- 1+ years of leadership experience involving direct reports
- Expertise in Programmatic Advertising (SSPs, DSPs, RTB, DFP, Ad Servers, Video Players etc)
- Web and Mobile Development (HTTP, HTML, CSS, JavaScript, JSON, XML APIs) an asset
- You are proficient in synthesizing analysis into actionable threat briefings.
- Combination of excellent technical, product and business skills
- High level verbal and written communication skills
- Strong problem-solving and analytical skills
- 3-year degree in a related field

**Why You'll Love Working Here**:

- Comprehensive health, dental, and vision plans at no cost to you
- Time off and flexible work schedules
- Retirement plan with a 5% company match
- Stock options and equity packages
- Generous parental leave
- Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
- Home office stipend
- Community engagement opportunities and donation-matching program
- Annual virtual company retreats and regular community-led team events

**Equal employment opportunity**

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

**Accessibility for applicants with disabilities**

Index Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you'd like to request a reasonable accommodation.
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