Technical Support/ Product Support Manager

4 days ago

Concord, Canada Alliance Group & Staffing Full time

**Job Summary**

**Duties**
Communicate in a timely manner with technicians/ OEM’s

Conduct seminars, workshops, individual training sessions

Assist techs to setup laptops and troubleshoot

Help trainees to develop practical skills and knowledge by providing hands-on training

Maintain up-to-date knowledge of the latest technological trends and developments

Prepare and implement training strategies and schedules

Evaluate trainee performance, provide feedback and assistance to improve their technical understanding

Manage training resources and equipment, ensuring all items are in working order and ready for use in training sessions

Prepare course materials and instructional aids for training sessions.

Evaluate the effectiveness of training programs and make necessary improvements.

Provide feedback and guidance to trainees to enhance their understanding.

Perform administrative tasks such as managing trainee records, tracking progress, and handling logistics for training sessions.

**Experience**:

- Proven experience in a Technical Product Manager role or similar position.
- Strong understanding of computer hardware, networking concepts (including VPN and firewall technologies), and operating systems such as Windows.
- Familiarity with technical support processes and customer service best practices.
- Experience using ServiceNow or Remedy for issue tracking is preferred.
- Excellent communication skills, both written and verbal, with the ability to convey complex technical information clearly.
- Ability to work collaboratively in a fast-paced environment while managing multiple priorities.

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$150,000.00 per year

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

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