Switch Production Support Analyst, Cufi

1 week ago

Concord, Canada PSP Services Full time

**Job Title**:Switch Production Support Analyst, CUFI

**Location**: Vaughan, ON
**Employment Type**: Full-Time
**Reports To**: Software Support Engineer II, CUFI

**About Us**

PSP Services (PSP) is a Canadian Corporation and a leader in payment systems, processing and integrations. Founded in 2003, we have evolved from a software integration company into a full-service payment’s provider, supporting retail, eCommerce, and institutional clients across North America and beyond.

**Position Overview**

We are seeking a skilled and proactive Switch Production Support Analyst to join our fintech infrastructure team. In this role, you will be responsible for the monitoring, maintenance, and support of our Postilion payment switch environment, ensuring high availability and performance of transaction processing systems. You will work closely with internal teams and financial institution clients to troubleshoot issues, manage configurations, and support production deployments.

This is a critical operational role that requires strong technical expertise in Postilion systems, a deep understanding of electronic payment processing, and the ability to respond quickly to incidents in a high-pressure environment. You’ll contribute to system stability, compliance, and continuous improvement of our transaction infrastructure.

**Key Responsibilities**:

- Monitor and support Postilion switch environments in production and test.
- Troubleshoot transaction failures, routing issues, and system alerts.
- Perform configuration changes, patching, and upgrades.
- Support integration and certification testing with financial institutions and partners.
- Maintain documentation for configurations, procedures, and incident resolution.
- Participate in on-call rotation and respond to critical system alerts.
- Ensure compliance with security and regulatory standards (e.g., PCS-DSS, SOC-II).

**Qualifications**:

- 3+ years of experience supporting Postilion or similar payment switch platforms.
- Strong understanding of ISO 8583 messaging and transaction flows.
- Experience with Linux/Unix and Windows systems, scripting, and SQL.
- Familiarity with payment networks (Interac, Visa, Mastercard) and EFT systems.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple priorities.
- Experience in fintech or financial services is preferred.
- Recommended, but not required:

- 3+ years of experience with FIS IST/IMN or other Interac IMN gateway platforms.
- Knowledge of payments cryptography and HSMs (Thales Payshield).
- Knowledge of API technologies.

**Eligibility Requirements**:

- Applicants must be Canadian Citizens or Permanent Residents.
- Applications from individuals who do not meet this requirement will not be considered.
- Ability to commute/relocate - PSP is located in Concord, ON (L4K 0C3). Applicants must be able to reliably commute or plan to relocate before starting work.

**Benefits**:

- Dental care, Extended health care, Life insurance, Vision care, On-site parking

**How to Apply**

**Salary Range**

$65,000 - $85,000

Pay: $65,000.00-$85,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

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