IT Support Specialist

2 weeks ago

Concord, Canada DEG Services Full time

**Key Responsibilities**:

- **Hardware Support**:

- Troubleshoot hardware concerns, including keyboards, monitors, and desk phones.
- Manage user workstation setup, relocation, and cable organization.
- Coordinate and manage warranty repairs and replacements.
- **Software and Operating Systems Support**:

- Optimize workstation configurations and performance for efficiency and user experience.
- Manage software licenses to ensure compliance.
- **Network and Server Support**:

- Diagnose and resolve network and server-related concerns, including print server communication.
- Address network stability, speed, and remote connection issues.
- **User Support and Technical Assistance**:

- Provide hands-on technical support to end-users, resolving issues promptly.
- Assist users with password updates and account management.
- **Telecommunication Support**:

- Troubleshoot phone system and desk phone issues.
- **IT Resource Management**:

- Organize and maintain IT hardware and related equipment.
- Ensure efficient cable management and IT workspace organization.

**Key Competencies**
- Excellent verbal and written communication skills in English
- Problem-solving and critical-thinking abilities.
- Knowledge of IT security protocols and software compliance.
- Familiarity with workstation performance tuning.

**Education and Experience**
- Completion of university degree/college diploma in a STEM discipline and/or 1-2 years related experience
- Proven experience in IT support, help desk, or a similar role.
- Strong troubleshooting skills in hardware, software, and network environments.
- Proficiency in managing operating systems (Windows, MacOS, or Linux).
- Basic understanding of network configurations and server communication.
- Experience with remote connection tools and VPN troubleshooting.
- Excellent organizational skills with a focus on cable management and IT equipment organization.
- Ability to manage multiple tasks efficiently and provide exceptional end-user support.

**Working Conditions**
- Typical office hours: Monday to Friday - 9:00 am to 5:00 pm, sometimes requiring overtime hours.
- Moderate physical effort. Requires a moderate amount of sitting/standing/kneeling for prolonged periods of time.
- Essential Physical Requirement for the job (must be able to lift 40 pounds, sit/stand for 8 hours)

  • IT Support Specialist

    2 weeks ago

    Concord, Ontario, Canada e6c764b8-b3f3-48ce-a7c3-c2533b8aceeb Full time $50,000 - $60,000 per year

    OverviewWe are seeking a dedicated IT Support Specialist to join our technology team. This role is essential in providing comprehensive technical support to ensure smooth operations across our organization. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solid understanding of various operating systems...

  • Product Support Specialist

    6 days ago

    Concord, Canada Reesink Canada Full time

    **Reesink Dealership Network** **Reesink Canada Wholesale** **Position: Product Support Specialist** **Location: Remote** **YOU matter to US! If you are looking to join a company of motivated people who make a difference, you've found us! If your skills align with our position description below, we are looking forward to hearing from you!** *** **This...

  • Technical Specialist, Project Support

    2 days ago

    Concord, Canada Rogers Communications Full time

    Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month. We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved...

  • Information Technology Support Specialist

    4 days ago

    Concord, Ontario, Canada QRX Technology Group Full time $60,000 - $80,000 per year

    Company DescriptionQRX Technology Group is one of Canada's up and coming IT Solution resellers. For over 30 years, QRX has served customers managing their print environmentthat optimizes print and document management processes.. The past 5 years QRX has made a tremendous amount of investment in modernizing our IT capabilities and expanding our footprint in...

  • Customer Support After Hours Specialist

    2 weeks ago

    Concord, Canada Toromont CAT Full time

    Job Title: Customer Support After Hours Specialist Reference Number: TCQ-22-9748 Division: Heavy Equipment Job City: Concord Province: Ontario Site: Position Status: Permanent, Full time Work Shift: Days Work Schedule: Length of Assignment: Job description: The Customer Support Specialist (After Hours) plays a vital position in ensuring customers are...

  • Customer Support Specialist

    1 week ago

    Concord, Canada Mirion Technologies Full time

    **Job Summary**: The Customer Care Specialist is responsible for order processing for factory, distributed goods and service orders. This is a hands-on role requiring active participation in the day-to-day activities of the department. They will liaison with the Sales Account Managers and Field Support Specialists on a day to day basis as well as other...

  • Program Support Specialist

    6 days ago

    Concord, Canada Yorkville University Full time

    About Us: The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We...

  • Business Systems Specialist

    2 weeks ago

    Concord, Canada Cloud IT! Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - **Tasks**: - Confer with clients to identify requirements - Document technical requirements to ensure that products, processes and solutions meet business requirements - Design, develop and implement information systems business solutions - Provide advice on information systems strategy,...

  • Onsite Event Specialist

    2 weeks ago

    Concord, Canada MicroSpec Systems Inc Full time

    **Onsite Event Specialist at MicroSpec Systems Inc.** We are hiring Onsite Event Specialists to travel to work at trade and consumer shows, expos, and festivals across the U.S. and Canada setting up and maintaining hardware for registration and ticketing services. Specialists train and manage onsite staff to use our proprietary software. The Onsite...

  • Health Physics Technical Support Specialsit

    4 days ago

    Concord, Canada Mirion Technologies Full time

    **Job Summary**: The Health Physics Technical Support Specialist is involved in multiple activities related to documentation, support and maintenance of products from Mirion Technologies’ Detection & Measurement Division with a focus on the Contamination & Clearance Health Physics product portfolio developed, produced and serviced by Mirion Technologies...