IT Support Specialist

3 days ago

Concord, Canada DEG Services Full time

**Key Responsibilities**:

- **Hardware Support**:

- Troubleshoot hardware concerns, including keyboards, monitors, and desk phones.
- Manage user workstation setup, relocation, and cable organization.
- Coordinate and manage warranty repairs and replacements.
- **Software and Operating Systems Support**:

- Optimize workstation configurations and performance for efficiency and user experience.
- Manage software licenses to ensure compliance.
- **Network and Server Support**:

- Diagnose and resolve network and server-related concerns, including print server communication.
- Address network stability, speed, and remote connection issues.
- **User Support and Technical Assistance**:

- Provide hands-on technical support to end-users, resolving issues promptly.
- Assist users with password updates and account management.
- **Telecommunication Support**:

- Troubleshoot phone system and desk phone issues.
- **IT Resource Management**:

- Organize and maintain IT hardware and related equipment.
- Ensure efficient cable management and IT workspace organization.

**Key Competencies**
- Excellent verbal and written communication skills in English
- Problem-solving and critical-thinking abilities.
- Knowledge of IT security protocols and software compliance.
- Familiarity with workstation performance tuning.

**Education and Experience**
- Completion of university degree/college diploma in a STEM discipline and/or 1-2 years related experience
- Proven experience in IT support, help desk, or a similar role.
- Strong troubleshooting skills in hardware, software, and network environments.
- Proficiency in managing operating systems (Windows, MacOS, or Linux).
- Basic understanding of network configurations and server communication.
- Experience with remote connection tools and VPN troubleshooting.
- Excellent organizational skills with a focus on cable management and IT equipment organization.
- Ability to manage multiple tasks efficiently and provide exceptional end-user support.

**Working Conditions**
- Typical office hours: Monday to Friday - 9:00 am to 5:00 pm, sometimes requiring overtime hours.
- Moderate physical effort. Requires a moderate amount of sitting/standing/kneeling for prolonged periods of time.
- Essential Physical Requirement for the job (must be able to lift 40 pounds, sit/stand for 8 hours)

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