Customer Service Representative

5 days ago

North York, Canada Sunday Value Full time

**About us**

We are professional, agile, professional, and our goal is to Leverage the digital arena in connecting experts with small and medium size businesses. We seek to provide a competitive advantage against large corporations..

Our work environment includes:

- Modern office setting
- Food provided

'''Job Overview'''

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we would love to hear from you.

'''Duties'''
- Provide accurate information and assistance regarding products, services, and policies
- Handle and resolve customer complaints or concerns in a professional and timely manner
- Process orders, returns, and exchanges
- Upsell additional products or services to customers when appropriate
- Maintain customer records by updating account information and notes
- Perform data entry tasks to input customer information into the system
- Analyze customer feedback and provide suggestions for improvement

'''Experience'''
- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills in English; fluency in other languages is a plus
- Strong phone etiquette and active listening skills
- Ability to effectively communicate complex information to customers in a clear and concise manner
- Experience with sales or upselling techniques is beneficial
- Proficient in data entry and computer skills

At our company, we value our employees and offer a supportive work environment. We provide comprehensive training to ensure your success in this role. Additionally, we offer competitive compensation and benefits packages.

**Salary**: $16.55-$21.36 per hour

Expected hours: 35 per week

**Benefits**:

- Employee assistance program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in North York, ON M3J 0L5

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