Floor Manager

2 weeks ago

Vancouver, Canada Blue Water Cafe Full time

Blue Water Cafe is Vancouver’s definitive destination for seafood, widely known for its excellence in celebrating the extraordinary flavours of BC. Consistently awarded “Best Seafood Restaurant” in Vancouver and recognized for its unparalleled service, an evening at Blue Water Cafe is truly an unforgettable experience. Blue Water Cafe is a high volume fine dining restaurant, serving around 320 guests nightly.

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The Floor Manager will inspire, develop, oversee, and manage the front-of-house team, while working closely with the leadership team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
(Other duties may be assigned as required)
- Serve as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house team
- Assist with overseeing the day-to-day operations of the restaurant
- Maintain exceptional standards of professionalism and hospitality
- Lead by example, inspiring staff to deliver a memorable food and beverage experience
- Display a genuine passion to facilitate and exceed guest service expectations
- Ensure the delivery of superior customer service through effective staff training and education
- Actively participate in the mentorship and support of all team members
- Develop a strong and positive rapport with both staff and guests alike
- Drive positive results that align with business goals
- Under the direction of the Restaurant Director, initiate and execute special projects as required

**REQUIRED EXPERIENCE AND QUALIFICATIONS**:

- Minimum 3 years’ experience leading a premium food and beverage operation
- Experience training and managing a large and varied staff
- Strong business acumen with a proven ability to provide insightful industry leading, best-in-class outcomes to perpetuate growth in a premium service environment
- Highly committed to a premium level of quality and creating the ultimate guest experience
- Skilled at developing and creating food and beverage experiences that drive customer satisfaction and loyalty
- Strong problem-solving skills, including the ability to analyze current business problems and implement recommended solutions
- Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
- Excellent planning and organizational skills, including the ability to handle conflicting deadlines and prioritize multiple tasks
- Flexibility to work evenings, weekends, and holidays

This position will remain open until filled.

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