Floor Manager

**Job Overview**

We are seeking an energetic and service-driven **Front of House Manager** to lead our restaurant team and ensure an exceptional guest experience from door to table. As the face of the establishment, you will oversee day-to-day operations, ensure staff deliver outstanding service, and implement strategies to drive guest satisfaction, sales, and overall performance. This role requires a balance of leadership, attention to detail, and hospitality passion to maintain the restaurant’s high standards and reputation.

**Key Responsibilities Experience & Service Excellence**
- Lead all front-of-house operations, ensuring a warm, professional, and efficient guest experience.
- Monitor service standards and floor performance to guarantee consistency during all shifts.
- Resolve guest concerns promptly with courtesy and professionalism.
- Actively promote **positive Google and online reviews** by encouraging happy guests to share their experiences and following up on feedback for improvement.

**Team Leadership & Training**
- Recruit, train, and mentor front-of-house staff to deliver excellent hospitality and upselling techniques.
- Conduct regular **staff training sessions** on service etiquette, menu knowledge, sales techniques, and customer engagement.
- Foster a motivated, professional, and collaborative work environment.
- Evaluate employee performance and provide continuous feedback and coaching.

**Sales Growth & Marketing Initiatives**
- Drive **sales performance** through staff motivation, upselling, and cross-selling strategies.
- Coordinate and execute **sampling activities** to promote new menu items or special campaigns.
- Support seasonal promotions, events, and marketing activations to attract and retain customers.
- Work with the management and ownership team to set and achieve daily, weekly, and monthly sales targets.

**Operational Excellence**
- Oversee daily operations including floor supervision, cash handling, and POS management.
- Manage staff scheduling and shift organization to ensure proper coverage and efficiency.
- Maintain the dining room’s cleanliness, organization, and ambiance in line with brand standards.
- Monitor and manage supplies, liaising with kitchen and bar teams to ensure smooth service flow.
- Enforce compliance with **health, safety, and sanitation standards.**

**Collaboration & Communication**
- Communicate clearly with the ownership and management team to ensure all **directives, standards, and rules** are followed precisely.
- Execute owners’ tasks and operational goals promptly and accurately.
- Coordinate effectively with kitchen, bar, and back-of-house teams to deliver seamless service.

**Requirements**:

- Proven experience as a **Front of House Manager, Assistant Manager, or Floor Supervisor** in a busy café or restaurant.
- Strong leadership, communication, and team-building skills.
- Demonstrated ability to increase sales through upselling and guest engagement.
- Experience in staff training, performance coaching, and motivation.
- Excellent organizational and multitasking abilities.
- Strong understanding of POS systems, cash handling, and daily reporting.
- Professional demeanor with a guest-first attitude.
- Flexibility to work weekends, evenings, and holidays as required.

**Join Our Team**

If you are passionate about hospitality, thrive in a dynamic environment, and are eager to lead a high-energy team while achieving measurable growth, we invite you to join us as our **Front of House Manager**. Your leadership will inspire excellence, boost guest satisfaction, and contribute directly to the success and reputation of our brand.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$60,000.00 per year

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Serving: 5 years (required)
- management: 4 years (required)
- bartending: 3 years (required)
- B2B sales: 3 years (required)
- Cost management: 3 years (required)
- Training & development: 1 year (required)

Work Location: In person