Client Specialist

2 weeks ago

Vancouver, Canada CYC Design Corporation – Reigning Champ | wings+horns Full time

**Position**: Client Specialist

**Team**:Client Experience

**Reports to**:Client Experience Manager

**Based at**: CYC Head Office - Vancouver, BC

**Job purpose**:
As Client Specialist, you are a critical point of contact in our clients’ journey across digital and physical channels. You are a brand ambassador, exceeding our clients’ expectations with your passion for product and a detailed understanding of our services. You gravitate towards client interactions and are passionate about creating lasting impressions with our clients before, during and after their purchase.

**Key Responsibilities and Accountabilities**:

- Execute proven clientele tactics effortlessly, while also coming up with new ways to elevate the client experience
- Manage list of key clients online to build sustainable long-term relationships and trust
- Utilize both retail and online stores as RC showrooms for clients, facilitating and supporting purchases where/when/how the client wishes
- Fluent in the GTM calendar for quick response times on client questions and are able to plan key client interactions around new product drops
- Manage returns, warranty issues/repairs while ensuring clients are regularly updated
- Streamline processes and communication between our team and our partners at the Distribution Centre
- Support and work alongside Retail Store Managers to ensure omnichannel related fulfillment and processes run smoothly and efficiently
- Proactively provide feedback to management on new processes or process improvements

**Required Skills & Experience**
- 2-3 years customer service, eCommerce or related retail experience in the athletic wear or men's contemporary industry; knowledge of Reigning Champ
- Strong focus on offering exceptional customer service
- You approach each client interaction with empathy and compassion
- Proficient typing speed, highly organized and skilled communicator (both verbally and written)
- Exceptional ability to work with others in a team environment
- Personable and able to build relationships with clients
- Professional, positive, enthusiastic and client centric
- Proficiency with IT systems, both customer service specific and windows packages
- Excited about advancement opportunities
- Proven problem-solving ability
- Excellent attention to detail

In addition, it will be considered an asset if you have:

- Post secondary education
- Knowledge of Shopify, Gladly, Loop Returns and Riskified
- A second language

**About Us**:
CYC Design Corporation, headquartered in Vancouver, BC, is the parent company, and manufacturer, of independent athletic wear brand, Reigning Champ. Founded between Tokyo and Vancouver, CYC remains steadfast in its vision of producing quality goods, with a foundation based in detail-oriented design, unrivalled originality, and superior craftsmanship. Coupled with a focus on responsible manufacturing, and sustainable sourcing, our process is guided by our key principles: Respect the details. Master simplicity.

**Our Perks**
- Product Allowance & Discount - sweatpants to work, yes please When working at CYC, there's no need to rush out of your sweatpants if you don't want to. You can use our incredible clothing allowance and product discount to represent our premium Reigning Champ products
- Scheduling - We offer work from home opportunities and flexible work arrangements
- Amenities - Along with WFH, you can also work in our beautiful office with fully equipped gym and kitchen.
- We are a dog-friendly office - bring your best friend to work

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