IT Helpdesk Support Analyst L1
7 days ago
As we continue to grow, we are looking for a **IT Helpdesk Support Analyst L1** to join our team.
**About the Role**
As a **IT Helpdesk Support Analyst L1**, you will be responsible to serve as a primary point for resolving technical issues and ensuring that our clients receive top-tier support.**With an understanding of IT infrastructure, software troubleshooting, and customer service, you will tackle technical challenges. If you have a passion for problem-solving and a strong technical background, this is an exciting opportunity to make a significant impact. This role is aimed to grow and develop technical troubleshooting abilities and industry know-how, with mentorship from the senior techs and business leaders within the company.
- ** Location**:Edmonton
- ** Schedule**:Monday to Friday,**Rotation several times a year (on call)
- ** Work mode**:Hybrid
**What you’ll do**
- Perform remote tech support troubleshooting of hardware, software and networking issues for various clients.
- Assemble, image, and configure client workstations and laptops.
- Manage data backup systems to ensure data integrity and availability, and recover data in case of deletion, hardware failure, or other disasters.
- Document all changes to client environments.
- Document troubleshooting steps, system configurations, and network changes, and generate reports when needed.
- Follow check lists to ensure a consistent result for routine and common tasks.
- Monitor central ticketing system to ensure timely resolution of issues.
- Use strong communication and interpersonal skills to provide excellent support to end-users and ensure customer satisfaction.
- Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
- All other duties as assigned.
**What we’re looking for**
- Related Post-Secondary Education or College degree.
- Preferred 1+ years of experience in a desktop support role within an MSP environment.
- Strong analytical and problem-solving skills.
- Ability to work both independently and part of a team.
- Valid driver’s license, reliable transportation and the ability to lift up to 50 lbs.
- Knowledge of current Microsoft environments, including Windows 10, Windows Server 2016, 2019. Proficiency with Microsoft Office products
- Outlook, Word, Excel.
- Knowledge of Active Directory, DNS, DHCP, Print servers would be preferable.
- Working experience with Dell, HP physical servers.
- Knowledge of networking is preferred, such as basic IP addressing, setting up routers, switches, VPN configurations and other firewalls such as Cisco, Fortinet, etc.
- Knowledge of enterprise backup solutions is required.
- Experience with ConnectWise would be advantageous.
- Certification: MCSA, CCNA, VCP, MS Azure would be a plus.
- Ensure timesheet completion.
**Why work at MSP Corp.?**
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
-
Onboarding Analyst L1
7 days ago
Edmonton, Canada VC3 Full timeLeveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our clients. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, less lost revenue and enhanced business...
-
Helpdesk Analyst
2 weeks ago
Edmonton, Canada Trail Appliances Ltd. Full time**Who we are**: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an...
-
Technical Support Specialist, Helpdesk
5 days ago
Edmonton, Canada Defence Construction Canada Full timeWho Can Apply?: **Internal (DCC Employees) and External (General Public)** - Salary Range: **$66,355 - $86,260** - Employment status: **Continuing** - Term Length: - Security Level: **Secret** - Language Requirement: **Bilingual Preferred** - Closing Date: **20/02/2025** - Country: **Canada** ** Hybrid work ** **KEY AND PERIODIC ACTIVITIES** **The duties and...
-
Technical Analyst
1 week ago
Edmonton, Canada Field Law Full timeOur Edmonton office has an opening for a Technical Analyst to join our IT Operations Team. The Technical Analyst is the single point of contact for Fielders needing technical support. Reporting to the Manager, PMO, this position requires a person who is passionate about customer service and wants to understand both the problem people are having and the...
-
IT Support Analyst Ii
2 weeks ago
Edmonton, Canada Expera IT Full timeImagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to! **_That’s what we do, and we need your help._** For 25 years, Expera IT has worked with hundreds of small and...
-
Level 2 Support Analyst
1 week ago
Edmonton, Canada Expera IT Full timeImagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to! **_That’s what we do, and we need your help._** For over 27 years, Expera IT has worked with hundreds of small...
-
IT Support Analyst
1 week ago
Edmonton, Canada Rainbow Greenhouses Inc Full time**We're** Hiring! - About Rainbow Greenhouses_ At Rainbow, we supply some of North America’s top retailers with millions of healthy, high-quality plants grown year-round. With over 5 million sq. ft. of greenhouse space across BC and Alberta, we combine resource-efficient growing practices, and data-driven solutions to offer consistent product availability...
-
Deskside Support Analyst
5 days ago
Edmonton, Canada Insight Enterprises Full time**Requisition Number**:97149** **Deskside Support Technician (contract)** Location: Edmonton, Alberta (on-site) Duration: 12-18 months, with chance of long-term extension **About Insight**: Insight Enterprise Inc serves clients in 190 countries, and in Canada, our robust Staffing department specializes in placing top-notch talent in sought-after roles...
-
Systems Analyst
1 day ago
Edmonton, Canada Carrington Holdings Full timeView all jobs **Systems Analyst**: Edmonton, Alberta **Systems Analyst** **Carrington Holdings Ltd. - Edmonton, AB** The Carrington Group of Companies is celebrating 50 years in real estate development in Western Canada. Operations include construction in single family homes, multifamily condos, apartment rentals, infill developments as well as land...
-
IT Support
1 week ago
Edmonton, Canada Tech Domain Full timeWe are looking for an IT & Network Support Engineer/Technician to support tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, off-hours, weekends). Tasks will be L1 & L2...