Business Services Liaison

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 7576

Business Services Liaison - Transportation Operations & Maintenance
Public Works
Transportation Operations & Maintenance
100 King St W

NUMBER OF VACANCIES: 1 Full-Time Temporary

UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week
- GRADE: 4
- SALARY/HOUR: $39.380 - $46.059 per hour
- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full Time Temporary
- This position is for up to 18 months due to a project

Job Description ID #: 7576

**Vaccine Verification - **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.

**SUMMARY OF DUTIES**

Reporting to the Senior Project Manager, Business Services, the Business Services Liaison - Transportation, Operations & Maintenance (TOM), will maintain oversight and responsibility for onboarding and offboarding of staff as well as large-scale recruitment events for the Transportation, Operations & Maintenance Division. The Business Services Liaison - TOM, will ensure the delivery of expert advice, guidance and support to management and staff with respect to recruitment and onboarding. The position will act as a liaison between finance, human resources, management and staff.

**GENERAL DUTIES**

In collaboration with management and people leaders, responsible for coordinating onboarding activities, offboarding activities, and recruitment activities/events.
- Recruitment_
Acts as a resource to management when hiring and recruiting new staff. Will be required to assist with interviews, screening resumes and calling references.

Liaises with management during the hiring process to ensure positions are filled on time, and corporate, divisional and administrative requirements are completed.

Identifies, advises and builds capacity of internal management staff to assist the recruitment process.

Coordinates the planning and delivery of large-scale recruitment events (winter operations and co-op student hiring).
- Onboarding_
Acts as a liaison between the division and Finance, Human Resources, Corporate Services and the Information Technology Departments to support information gathering for new staff and management.

Collects, records and maintains information that supports the onboarding, offboarding and recruitment processes.

Creates and maintains onboarding resources including welcome packages, work instructions, and training sessions to familiarize staff with corporate, divisional, and positional resources and procedures.

Provides introductory knowledge building and orientation sessions so newly hired staff are familiar with organizational norms and processes. Coordinate access to manuals, passwords and guidelines.

Facilitates onboarding sessions virtually and in person and develops tailored content.

Informs employees about their first tasks such as account activation, hardware and software activation process ensure they have technical assistance to property set up their hardware and software.

Acts as the key contact and assists management and new staff throughout the onboarding to ensure all onboarding steps listed on checklists have been completed. Ensures onboarding tasks and checklists are completed on time, and corporate, divisional and administrative requirements are completed.

Ongoing Reporting, Monitoring and Process Improvement
In collaboration with the Quality Management Team, monitors and evaluates the success of recruitment and onboarding programs and processes. Provides oversight to ensure hiring managers meet milestones and reports key performance indicators to management.

In collaboration with the Quality Management Team, identifies and actions opportunities for ongoing improvements including change management to support new revised processes.

Maintain collaborative relationships with internal and external stakeholders to support training delivery.

Ensures that adequate information is provided to appropriate stakeholders to ensure a smooth hiring, onboarding or offboarding process. Reconciles data collected to ensure all requirements are met.
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