Audio Visual Account Manager

1 day ago

Calgary, Canada INLAND AUDIO VISUAL LIMITED Full time

**Sales**
- To establish credibility and customer trust through delivery of technical expertise, technique and equipment selection.
- To assist rental salesperson in co-ordination of technical expertise and equipment selection.
- To attend and assist at planning meetings with customers and venues prior to staging functions, conferences and conventions.
- Communicate with venues and customers to finalize all details and timing for delivery set-up and dismantle of order.
- Monitor execution of orders through regular communications with technicians and on-site inspections. Assure change orders are approved. On conferences, be the liaison to the conference coordinator to assure competence and execution.
- Follow-up with client after show to:

- Demonstrate concern for a successful presentation.
- Effectively answer all questions and confirm the client understands all change orders.
- Listen for ways to improve our delivery and execution to achieve customer satisfaction.
- Identify procedures and techniques to reduce costs and improve revenue. Understand your customer - sell equipment and service best suited for presentation.
- Assist in training of Venue Sales and Catering staff in A/V presentation product selection and sales.
- Assist sales departments at trade shows where deemed necessary.

Operations
- Responsible for operations to be conducted within company policy and procedure.
- Schedule inventory to guarantee delivery.
- Long-term scheduling -weekly, monthly planning of equipment and personnel. Manage branch equipment requisitions through company policy and procedures.
- Schedule, assign and supervise staff to execute requirements for the delivery, set up, operation, dismantle and return of equipment on all orders.
- Responsible for Inventory Control - bar coding, operational condition, cleanliness and count. Ensure product levels are sufficient. Recommend future requirements. All equipment is accounted for on a contract, stock transfer or memo invoice as per company procedure and policy, before it leaves Inland’s warehouse.
- Responsible for all company vehicles through regular inspections and maintenance. Ensure company policy is followed with reference to petroleum purchase, speeding tickets, accidents and parking tickets.
- Approve all overtime and part-time hours for payroll.
- Staff training - identify deficiencies and train or arrange for training of technicians through company assisted programs or manufacture training. Branch manager to assist and approve.
- Assist and back-up company technical staff.
- Manage the terms of sales in accordance with Company credit policy.
- Any other duties as assigned by Branch Manager.
- Responsible for entering orders and contracts. Ensure invoicing of contracts is prompt.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$60,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

Work Location: In person

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