Reservation Supervisor

1 week ago


Richmond, Canada Aldesta Hotels Saliance Global Holdings Full time

**J**:
Reporting directly to the Sales & Marketing Director and working directly Vancouver, BC reservations office, solicit, confirm and maintain individual reservations, group rooms, food and beverage business, travel coordination while ensuring revenues are maximized.

**ESSENTIAL FUNCTIONS**:

- Superior communication skills, both verbal and written
- A calm and capable demeanour
- Proven sound judgement and proactive and creative problem-solving skills
- Lead Project initiatives
- Assist with the Management of both the Canadian and Australian Reservations agents including scheduling.
- A strong aptitude for attention to detail
- The ability to manage a large workload and multitask in a high-pressure environment
- Exemplary customer service skills
- Strong organizational and time management skills
- A professionally groomed appearance
- A positive and pro-active attitude, ability to work independently as well as part of a team
- Ability to train, develop and motivate new Front Office team members
- Coach and train reservation team

**EDUCATION, EXPERIENCE AND SKILLS REQUIRED**:

- Previous Reservations or Group Coordinator experience
- Previous Supervisory/Management experience an asset
- Working knowledge of Travel Click, Opera, Rooms master, Opera, Word and Excel
- A desire to contribute exciting and innovative ideas towards the ongoing improvement of Aldesta Hotels as a whole

Pay: From $50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Work from home

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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