Client Engagement Manager

2 weeks ago

Toronto, Canada Web Presence In China Full time

**Who You Are**

You are highly self-motivated with a passion for client service. Reporting to the Executive Vice President, your overall responsibility is for the full lifecycle of client programs, program management, and engagements in order to deliver projects on time, on budget, and on-benefit.

**Highlights of What You’ll Do**
- Act as the primary focal point of contact between the organization and our customer for onboarding, ongoing communications, and strategic planning
- Identify and road-map solutions to achieving increased success for clients
- Educate customers on the entire WPIC offering and new developments to expand the scope of services continually
- Create and implement processes to streamline recurring activities
- Manage client’s expectations, scope of work, and work packages through to end completion
- Manage and effectively communicate with internal, external, and geographically dispersed resources to meet deadlines
- Liaise with the operations team to achieve business objectives, strategic development, and client relationship management
- Collaborate across departments to ensure a seamless client experience
- Support client programs in full, including product scoping, new client onboarding support, and program management

**What You’ll Bring Along**

Must-Haves:

- 3-7 years of previous experience in program management, merchandising, branding, e-commerce management, client services, and/or business consulting
- Demonstrated background in client service work, marketing strategy, go-to-market planning, or brand management
- Ability to communicate with culturally diverse teams
- Proven ability to collaborate with internal, external, and geographically dispersed resources
- Aptitude for digital tool adoption and process building to enhance efficiency
- Proven drive for results with experience in delivering operational and strategic programs to meet and exceed targets and objectives
- Outstanding ability to communicate confidently in a client-facing environment, verbally and in writing

Nice-to-Haves:

- Agency or professional services experience is an asset
- Experience in managing an e-commerce program is an asset
- Fluency in Mandarin is an asset

**What We’ll Give You**

Perks:

- Autonomous and flexible work environment
- Hybrid work possibilities
- Competitive salary

Opportunities:

- High potential for advancement in a fast-growing company

**Who We Are**

WPIC Marketing + Technologies drives revenue for global brands in China, Japan, and SEA through data, analytics, e-commerce solutions, warehousing and logistics, and essential support services. With more than 350 employees in offices across 7 cities, WPIC is the world’s leading APAC e-commerce and technology consultancy. Our team provides end-to-end market entry and growth solutions for global brands looking to succeed in APAC. Throughout our 18 years in operation, WPIC has successfully deployed over 550 organizations in China and Japan.
- WPIC values the diversity of the people we hire and serve. We strive to foster a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s unique talents and strengths._

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Client service: 1 year (required)
- E-commerce: 1 year (preferred)
- Project management: 3 years (required)

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