Client Engagement Manager

Overview LotusFlare is a provider of cloud-native SaaS products based in Silicon Valley. The company focuses on designing, building, and evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Its platform, Digital Network Operator (DNO) Cloud, is licensed to telecommunications services providers and supports millions of customers globally. LotusFlare has also designed and built the leading eSIM travel product, Nomad, which provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app. Responsibilities Deliver digital solutions, comprising both platform SaaS licensing and elements of custom development, to clients in telecoms, media, and technology (TMT) sectors. Operate as the lead point of contact for any and all matters specific to your accounts. Work with LotusFlare’s product and engineering teams and externally with customer technical teams to propose and help clients build solutions that unblock deployment. Build and maintain strong, long-lasting customer relationships. Coordinate with 3rd parties who may be involved in a solution delivery. Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers. Manage testing, production releases, and project handover to customer support and operational teams. Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business. Support project management activities, ensuring issues are documented and addressed. Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas. Aid in product design and product development. Build and lead a team of client engagement managers serving our clients. Qualifications Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred. 5+ years of experience in management consulting, enterprise software, or startups. Deep expertise in industries such as mobile and fixed telecommunications, media and technology. Experience in managing engagement and projects with Mobile Operators related to digital initiatives including Business Support System (BSS) digitization is a plus. Functional knowledge in strategy, project management, and product management. Proven track record of delivering complex digital solutions on time and within budget. Exceptional analytical and quantitative problem-solving skills; able to distill data and articulate rationale for trade-offs. Demonstrated leadership ability in an international team environment. Initiative-taker, quick learner, and ability to break new ground and create opportunities for others. Excellent cross-organizational communication, written and verbal skills. Willingness and ability to travel. Benefits Competitive salary package Paid lunch Yearly bonus Training and workshops Truly flexible working hours About LotusFlare At LotusFlare, we attract and keep amazing people by offering purposeful work and growth opportunities. Our mission is to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer’s journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes: innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention. With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves major telecommunications companies and enterprises around the world. How to learn more Website: www.lotusflare.com LinkedIn: https://www.linkedin.com/company/lotusflare Instagram: https://www.instagram.com/lifeatlotusflare/ Twitter: https://twitter.com/lotus_flare If you require disability related accommodation to participate in the recruitment process, please advise the Human Resources Department as soon as possible. Accommodation may be provided in all steps of the hiring process. #J-18808-Ljbffr