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Manager, Client Engagement

2 weeks ago

Toronto, Ontario, Canada CIBC Full time $120,000 - $180,000 per year

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

As the Manager of Day to Day Banking, Client Engagement, you'll be accountable for developing tactical plans of a product or service for management approval, and to assume responsibility for execution of the approved plans. The role applies advanced concepts to develop, recommend and implement annual business plans, manage day-to-day product activities, support internal and external partner and stakeholder management, and support the portfolio business growth and performance against engagement and partner KPIs. The Manager uses independent judgement to determine methods and approaches to work, collaborating with stakeholders to engage resources and support initiatives. In addition, the role supports engagement development activities including initial concept development, market assessment, business case development and implementation to support CIBC's enhanced client experience objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

  • Product portfolio business growth – Deliver key initiatives that deliver against the strategy and drive year-over-year growth in product portfolio and engagement business key performance indicators.

  • Product strategic planning – Support and help inform the development of a year-over-year growth strategy for your product portfolio by leading analysis, recommendations, and any strategic planning deliverables as required.

  • Champion, lead, and deliver key initiatives – Execute excellence will be the pillar of what you deliver.  You will lead the execution of campaigns, business cases, and initiatives that drive impact on business performance, on time, and in budget.  You will deliver these initiatives by leading and partnering with cross-functional teams to successfully deliver key initiatives that drive your performance on key business KPIs, on time, and budget.  Through post-campaign analysis, you will demonstrate the impact of initiatives on the business, and draw key insights and conclusions to inform go-forward learnings.

  • Manage portfolio governance - Manage all day-to-day activities associated with ongoing day-to-day/month-to-month portfolio and business governance.  This includes portfolio budget and LE management, ensuring audit compliance for initiative execution and record keeping.  You will play a key role in the analysis and delivery of monthly business performance reviews.

  • Build strong relationships and collaborative partnerships with key stakeholders –Build collaborative partnerships and strong relationships with key stakeholders will be a key part of your success.  You will collaborate with multiple partners from across the enterprise to successfully deliver product initiatives with execution excellence that drive business results and enhance overall client experience.  

  • Drive change – Drive key changes on the engagement portfolio.  You will identify opportunities for change in both what we do and how we deliver, that will drive team and business performance.  You will successfully champion for your ideas, and drive implementation of recommended changes in partnership with others.  

Who you are

  • You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire and enable outcomes by making yourself heard.

  • You're creative and results oriented.  You are innovative and adaptable, with excellent attention to detail. 

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

  • You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

  • You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. 

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Cases, Business Development, Business Planning, Market Research, Product Analysis, Product Development, Product Management