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Front Desk Supervisor

2 weeks ago

Richmond Hill, Canada White Dolphin Swimming Club Full time

**Job Overview**

**Responsibilities**
- Supervise and train front desk staff, ensuring adherence to office policies and procedures.
- Manage patient scheduling, confirming appointments, and handling cancellations efficiently.
- Maintain accurate patient records and files, ensuring confidentiality and compliance with regulations.
- Provide exceptional customer support by addressing inquiries and resolving issues promptly.
- Utilize Google Suite for managing schedules, communications, and documentation effectively.
- Ensure the front desk area is organized, welcoming, and equipped with necessary supplies.
- Implement phone etiquette standards for all incoming calls to enhance patient experience.
- Collaborate with dental professionals to streamline office operations and improve patient flow.

**Qualifications**
- Proven experience as a Front Desk Manager or in a similar role within a dental or medical office setting is preferred.
- Strong organizational skills with the ability to multitask in a busy environment.
- Familiarity with dental office procedures and terminology is an advantage.
- Excellent phone etiquette and customer service skills are essential for this position.
- Ability to work collaboratively within a team while also taking initiative when necessary.
- A positive attitude and professional demeanor are crucial for interacting with patients and staff alike.

Join our team as a Front Desk Manager where you can make a difference in our patients' experiences while contributing to the success of our practice

Pay: $30.00-$40.00 per hour

Expected hours: No less than 40 per week

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person