Front Desk Receptionist

7 days ago

Richmond Hill, Canada Sumu Wellness Clinic Full time

**Job Summary**

**Duties**
- Greet and welcome patients and visitors as they arrive at the office.
- Manage incoming phone calls, providing information and directing calls to appropriate personnel.
- Handle patient check-ins and check-outs efficiently, including POS billing and insurance direct billing.
- Maintain accurate patient records and ensure all documentation is up-to-date using Jane App scheduling software.
- Assist with clerical duties including data entry, filing, and proofreading documents.
- Familiarity with social media platform management (eg. Facebook, Instagram, etc) for the clinic is an asset.
- Fluency in Mandarin/Cantonese is an asset.

**Skills**
- Strong customer support skills with a focus on patient care; Affinity for building rapport with clients.
- Proficient in using computerized systems for scheduling and record management using Jane App.
- Prior experience in a wellness clinic setting is preferred but not required.
- Excellent phone etiquette to ensure clear communication with current and prospective clients.
- Strong administrative skills with attention to detail for accurate record keeping.
- Ability to multitask effectively in a fast-paced environment.
- Strong proofreading abilities to ensure accuracy in all written/digital communications.

Join our team as a Front Desk Receptionist where you can make a positive impact on our patients' experiences while developing your skills in a supportive environment.

**Job Types**: Full-time, Part-time, Permanent

Pay: $17.22-$22.00 per hour

Expected hours: 20 - 26 per week

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- On-site parking
- Store discount
- Wellness program

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Front Desk Receptionist: 1 year (preferred)

Work Location: In person

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