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Mississauga, Canada EONCA Corporation oa CCTV Direct Full time

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario. CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan. We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.

**Overview**

**Position Title**

Technical Support

**Position Type**

Full-Time

**Position Summary**- Provides assistance to customers who encounter technical difficulties while using our products.
- Assist our sales team on projects and respond to pre-sales inquires.
- Collaborate with team members to identify and highlight trends in customer inquiries.
- Report any potential product issues to the Support Manager
- Learn through hands on product testing with the opportunity to create training materials for internal and external training use.

**Skills, Qualifications, and Abilities**- Strong customer service orientation
- Outgoing with strong teamwork attitude
- Ability to multi-task and adapt to fast-pace work environment.
- Strong analytical, troubleshooting and problem-solving skills.
- Good interpersonal skill, able to manage customer attitudes and emotions.
- Bilingual in English and French would be an asset.

**Experience**- Ideally a post-secondary degree, certificate or diploma in computer or other technology fields
- Excellent verbal and good written communication skills
- Some experience in in operating and troubleshooting PC and IP Networks
- Prior experience in customer service either in-person or over the phone is an asset.
- Prior experience in technical support and/or physical security industry is an asset.
- CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary.

**Location**

The Technical Support Department is in Mississauga, Ontario. Monday to Friday only.