IT Technical Support Specialist

1 week ago

Mississauga, Canada KIA CANADA INC Full time

**IT Technical Support Specialist**

The Technical Support Specialist is for the first and second levels of technical support and troubleshooting. This is to include but is not limited to; Setup and configure new computer for new users using WDS image server, setup new user in Windows Active directory, setup and troubleshoot printers issue, setup Cisco phone desks for users and resolve basic network issues. In a more general vein, there will occasionally be staff training of other IT staff, super users, user training and/or paperwork including documentation as required.

**Responsibilities**
- Perform problem determination and problem resolution on reported end-user or networking problems as directed.
- Monitor, implement and record end-user request for service using Helpdesk ticketing system.
- Prioritize and schedule problems. Escalate problems (when required) to the network supervisor.
- Control and manage hardware and software inventory as directed.
- Install new image on each computer using WDS and administer software and hardware standards.
- Troubleshoot hardware issues and user related basic network issues.
- Work with the team to protect IT security vulnerability and recommend improvements.
- Complete PO & Invoice payment process, including fixed assets.
- Documentation for each work related issues for reporting and future use.

**Skills / Knowledge / Experience / Education Required**
- Work-related college diploma or Computer Science degree.
- 3-5 years recent relevant experience.
- Ability to communicate technical concepts to technical and non-technical individuals.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to configure and set up Cisco VOIP phones (Call Manager).
- Ability to troubleshoot the PC/Laptop hardware issues and able to do some basic troubleshooting.
- Working experience in a team-oriented, collaborative environment.
- Hands on experiences in enterprise Network TCP/IP, Windows 7/10, web-based technology, Lync, Outlook 2010/2016, Install and setup and troubleshoot different software.

**Skills / Knowledge / Experience / Education Required**
- University / College degree or diploma in IT
- 1 - 3 years work experience in project management or as a business/system analyst
- Thorough understanding of SAP, Web system and Data Interface
- Excellent communication and documentation skills
- Flexible and open to change
- Customer service skills
- Automotive industry experience (an asset)

  • Technical Support Specialist

    3 days ago

    Mississauga, Canada Hikvision Canada Full time

    **OUR COMPANY**: Hikvision is a world leading IoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets. As a full service, end-to-end security solutions provider, Hikvision Canada Inc. employs many experienced professionals across the country....

  • Technical Support Specialist

    1 week ago

    Mississauga, Canada Staffing Choices Full time

    **Location**:Mississauga **Company Overview**: Join a global leader in vacuum technology! Our client, a dynamic and innovative family-owned business with over 3,500 professionals across 44 countries, is looking for a **Technical Support Specialist** to join their Canadian team. With direct OEM presence in Canada and four locations across the country...

  • Technical Support Specialist

    2 days ago

    Mississauga, Canada MAD Elevator Inc Full time

    Technical Support Specialist We’re looking for like-minded individuals to join our team. This is a Full-time, Salaried position. * About The Technical Support Specialist: * Provide customers with technical support for MAD fixture and TTG products and improve manufacturing processes by identifying recurring deficiencies. * Key Responsibilities: * - Solve...

  • Technical Support Specialist

    11 hours ago

    Mississauga, Canada MAD Elevator Inc Full time

    Technical Support Specialist - We’re looking for like-minded individuals to join our team. - This is a Full-time, Salaried position. **About The Technical Support Specialist**: Provide customers with technical support for MAD fixture and TTG products and improve manufacturing processes by identifying recurring deficiencies. **Key Responsibilities**: -...

  • HVAC Technical Support Specialist

    22 hours ago

    Mississauga, Canada Solid Solutions Canada Inc Full time

    HVAC Technical Support Specialist -- Mississauga ONOur client is seeking a Technical Support Engineer/Specialist who focuses on providing expert assistance for the company's HVAC products (e.g., boilers, air conditioners, furnaces, water heaters, controls, heat pumps, or related equipment.Key Responsibilities- Deliver technical assistance via phone, email,...

  • IT Technical Support Specialist

    1 week ago

    Mississauga, Canada KIA Motors Full time

    **Description** *** *** **The Technical Support Specialist is for the first and second levels of technical support and troubleshooting. This is to include but is not limited to; Setup and configure new computer for new users using WDS image server, setup new user in Windows Active directory, setup and troubleshoot printers issue, setup Cisco phone desks for...

  • Junior Technical Support Specialist

    1 week ago

    Mississauga, Canada The Corporate Group of Companies Full time

    **Junior Technical Support Specialist** Are you tech-savvy with an interest in working with a team of passionate professionals to service today's complex work environments? **Technical Responsibilities**: - Assist Senior Support Specialist with new **installations of AV equipment** and /or **Printer & Multi-Functional Devices** including set up,...

  • IT Technical Support Specialist

    1 week ago

    Mississauga, Canada KIA Motors Full time

    **Description** **The Technical Support Specialist is for the first and second levels of technical support and troubleshooting. This is to include but is not limited to; Setup and configure new computer for new users using OS deployer (ManageEngine) image server, setup new user in Windows Active directory, setup and troubleshoot printers’ issue, setup...

  • Technical Support

    4 days ago

    Mississauga, Canada Romet Limited Full time

    A manufacturing company in Mississauga is seeking an Applications Specialist to provide vital technical customer support and drive customer satisfaction. The role involves collaborating with various teams and requires a solid background in engineering, preferably in Mechatronics or Electrical disciplines. You'll be integral to the customer experience team,...

  • Technical Support

    2 days ago

    Mississauga, Canada Romet Limited Full time

    A manufacturing company in Mississauga is seeking an Applications Specialist to provide vital technical customer support and drive customer satisfaction. The role involves collaborating with various teams and requires a solid background in engineering, preferably in Mechatronics or Electrical disciplines. You'll be integral to the customer experience team,...