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Industrial Parts Sales Representative

3 weeks ago

Lower Mainland, Canada Raute Canada Ltd. Full time

**Raute Canada Ltd**. is a global leader in the supply of processing equipment, technology and services to manufacturers in the engineered wood industry. Core business segments include plywood, LVL, and engineered wood solutions. Raute Canada Ltd. is the North American head office of Raute Corporation, based in Finland.

We are committed to our employees and their work life balance, benefits and retirement goals. Here is what we can offer you;
- Extended health benefits for you and your family (vision, medical, dental, prescription coverage)
- RRSP contribution and/or matching
- Annual health spending account
- Employee appreciation events
- Paid time off
- Highly competitive wages

**Position: Industrial Parts Sales Representative**

**Department: Production Support**

Reporting to the Manager Spare Parts and Production Support Services, you will be responsible for proactively servicing Raute customers by developing, generating and completing spare parts sales orders for North American customers. This role can have a hybrid working condition of performing the tasks from our offices in Delta and/or remotely working from home. This role has the potential to evolve to call upon offsite locations, performing customer site visits in the Pacific Northwest region.

**Responsibilities**
- Develop Parts sales by fostering excellent customer service while actively managing all customer requirements and issues,
- Complete sales cycle from receiving quotation inquiries to following up after delivery to ensure customer satisfaction,
- Interpret blueprints, drawings, and specifications as required,
- Track customer inquiries, collecting feedback with every point of contact to proactively pursue sales opportunities,
- Cultivate strong customer relations with clients, and coordinating and following up with any issues with the Customer Service Manager as required,
- Meet and exceed growth sales targets,
- Continual update of knowledge through education workshops and reviewing technical publications.

**Qualifications and Experience**
- Education and/or experience with technology combined with familiarity in design and estimating,
- Familiarity of components associated with mechanical, hydraulic, pneumatic, and electrical systems,
- At least 3+ years of working experience in an industrial manufacturing environment preferred,
- Experience working with wood processing machinery an asset,
- ERP systems experience preferred,
- Must meet all Health and Safety standards and lift a minimum of 20kg,
- Must possess a valid passport and driver’s license.

**Attributes**
- Exceptional communications and interpersonal skills with emphasis on respect and integrity,
- Proven customer-oriented skills in a service environment with an ability to quickly build rapport with others,
- Ability to adapt to a fast-changing environment with a positive and professional attitude under pressure,
- Highly organized,

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Do you have experience interpreting blueprints/drawings and bills of material in order to identify parts and components?

**Experience**:

- Industrial Sales: 5 years (required)