Director of Programs

PUBLISHED: NOVEMBER 29, 2024
- EXPIRY: DECEMBER 29, 2024
- ONSITE
- CALGARY, ALBERTA
- FULL TIME
- SOCIAL SERVICES

**Summary**:
Reporting to the Chief Operations Officer (COO), the Director of Programs will provide leadership and direction for all client service areas of CIWA in alignment with the organization’s strategic priorities. The Director of Programs position touches all aspects of the organization’s operations, with a particular focus on and responsibility for program development and planning, effective delivery and quality control, community relations, and personnel with a commitment to building an inclusive,

**Description**:
**SUMMARY OF POSITION**:
Reporting to the Chief Operations Officer (COO), the Director of Programs will provide leadership and direction for all client service areas of CIWA in alignment with the organization’s strategic priorities.
The Director of Programs position touches all aspects of the organization’s operations, with a particular focus on and responsibility for program development and planning, effective delivery and quality control, community relations, and personnel with a commitment to building an inclusive, collaborative, respectful workplace culture. The position works in consultation with CIWA’s leadership team to identify needs, address areas of improvement and ensure compliance with executed grant agreements with funders.

**DUTIES AND RESPONSIBILITIES**:
**Leadership**
- Provide overall leadership, strategy and direction to all programmatic areas
- Foster a culture of collaboration, innovation, learning and trust
- Recognize and nurture the leadership potential in others
- Effectively lead a team of Department Managers operating in a dynamic environment with multiple priorities
- Empower team with a shared vision that integrates a variety of perspectives
- Lead change processes to create collective impact both within CIWA and in collaboration with community stakeholders
- Contribute to the overall effectiveness of the Leadership Team in a collaborative manner to promote integration and best practices in service delivery, innovation and the creation of a positive agency culture
- Establish a positive, healthy and safe work environment
- Identify, develop and effectively implement opportunities for innovation and impact

**Operations and People Management**:

- Ensure organizational structure continues to meet program delivery requirements of CIWA and evolve and adjust as needed
- Advise the Leadership Team of program risks, needs and opportunities which may impact CIWA
- Develop and implement an operating plan for all program areas that is consistent and aligned with CIWA’s strategic plan
- Ensure programming meets the needs and expectations of clients locally and more broadly outside of Calgary
- Support the creation and implementation of program logic models, theories of change and evaluative processes necessary to demonstrate outcomes
- Work closely with the Director of Data, Evaluation, Reporting and Compliance on business solutions for programs, data collection and impact reporting
- Engage in quality assurance, continuous improvement and redesign of programs as needed
- Work closely with the Director People & Culture to oversee the implementation of Human Resources policies, procedures and practices
- Ensure all client services meet the requirements of appropriate legislation, codes of ethics and accreditation standards
- Recruit and retain leadership staff
- Foster a culture of teamwork, accountability, collaboration and continuous improvement
- Coach and mentor senior management staff, and implement progressive development plans and processes as appropriate to enhance growth and performance

**Program Oversight and Community Engagement**:

- Engage closely with the Director of Communications & Stakeholder Relations and other community partners to create awareness of CIWA’s program and services, share specialized knowledge in a manner reflective of agency values, and monitor needs of clients
- Actively participate in creating a culture of philanthropy at CIWA
- Form strategic partnerships and alliances with other service organizations, community groups, funders, and others to help advance CIWA’s shared goals
- Act as a key spokesperson for the agency with community partners and other stakeholders
- Provide the COO with timely, thorough, and relevant materials to report on all program activities
- Represent CIWA at community events to enhance the agency’s profile

**Financial Management**:

- Implement program budgets in collaboration with Chief Financial Officer
- Approve fund allocation within Program Departments
- Monitor budget and adjust where necessary to meet program and financial objectives
- Participate with other leaders to ensure the overall financial health of CIWA
- Provide the COO with timely, thorough, and relevant materials to report on the revenues, expenditures and risks in regards to programming

**Technical Skills**