Insurance Customer Service Representative

5 days ago

Kitchener, Canada Billyard Insurance Group - Kitchener Full time

BIG KW is seeking an energetic CSR/Office Admin to join our growing team at the Kitchener Waterloo branch office.

This role is responsible for providing superior customer service to our growing book of business and supporting the office and Managing Partners with the general office administration. In addition to providing excellent customer service, individuals must be able to prioritize work and meet specific deadlines.

**BIG has a great philosophy**:
Motivate your staff to succeed and you will succeed as a brokerage. We recognize the value of our employees and place as much emphasis on you as a person as we do the skills you bring to the table.

The core of our business is attracting top insurance professionals and providing them with innovative technology, tools and the support required to compete in the fast-changing insurance landscape. We’re a rapidly growing insurance brokerage with over 40 locations across Ontario. We’re also proud to have been named one of the Top Insurance Brokerages in Canada by Insurance Business Magazine

If you are comfortable working in a technology-focused environment that continues to evolve, we encourage you to apply.

**Responsibilities**:

- Building and maintaining client relationships
- Providing superior customer service when responding to client inquiries and resolving concerns in a timely manner
- Reviewing policies and making recommendations based on individual client needs while identifying opportunities to cross-sell/upsell
- Adhering to underwriting criteria set out by broker partners
- Following up and coordinating with clients to ensure documents are complete
- Making changes through company partners’ portals and websites
- General office admin, including but not limited to; mail outs, thank you cards etc.

**Attributes**:

- Ambitious and self-motivated
- Ability to thrive in a fast-paced environment
- Positive attitude and customer-focused
- Excellent interpersonal and communication (written and oral) skills
- Strong computer skills with ability to learn new software systems

**Qualifications**:

- RIBO license is required
- Minimum 1 to 2 years of experience in insurance industry is an asset

**Required education**:

- High school or equivalent

**What We Offer**:

- Salary
- Partial work from home & no weekends
- 3 weeks of vacation
- Benefits

**Salary**: $40,000.00-$50,000.00 per year

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