Customer Service Representative

2 weeks ago

Kitchener, Canada Conestoga Cold Storage Full time

**Job description**

**Customer Service Representative**

**Job Status: Full-Time (Days)**

**Job Timings: Business hours**

**Want to work in an environment where your efforts are much appreciated and you’re not “just a number”?**

**Want to work in a fun friendly environment rather than a corporate culture?**

**Want to work in one of Canada’s 50 Best Managed Companies for the last seventeen years?**

**If you answered yes Then, Conestoga Cold Storage Limited is seeking a full time Customer Service Representative.**

The successful applicant will have an opportunity to work in a fully automated, fast paced, dynamic and exciting environment full of innovation and state of the art technology. We are looking for individuals with strong drive, commitment to cultivating their skills and grow within our company

**Duties and Responsibilities**
- Respond promptly and professionally to customer inquiries
- Process orders from customers
- Maintain records of all customer service transactions
- Retrieve data (i.e. account information) from system
- Assist customers with standard account-related requests
- Provide information about service availability, charges and service conditions
- Advise customers about inventory and order/shipment status
- Research and resolve customer discrepancies, acting as the customer liaison between departments when necessary
- Collaborate closely with other departmental staff to coordinate account activities
- Invoicing customers
- Dealing with drivers and providing excellent customer service
- Perform other office duties as assigned

**REQUIREMENTS**
- **High school diploma or equivalent (required)**:

- **Previous customer service experience in shipping/logistics (preferred)**:

- Effective communication skills both oral and written
- Strong attention to detail
- Ability to successfully work both independently and as part of a team
- **Bilingual (English and French) would be an asset**:

- Ability to multitask and set priorities
- Ability to work under pressure with mínimal supervision
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

**Compensation and Benefits**
- Competitive wage
- Group medical and dental insurance benefits sponsored by company
- Company sponsored pension plan, with employer matched contributions
- Paid birthday off
- Various company events throughout the year, including a summer picnic, BBQ’s, etc.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)

**Location**:

- Kitchener, ON N2E 1W9 (required)

Work Location: In person

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