Diversion and Central Intake Manager

**Organization Overview**:
Our Place Peel is a growing, community-based, non-profit charitable organization that is focused on providing shelter and outreach support for homeless and disadvantaged youth in the Peel Region. We are a leading organization recognized in the community for our commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

Our Place Peel’s mission is to empower youth through prevention, intervention and support in accessing safe and sustainable housing. Their vision is for all youth to have a place to call home.

**What We Can Offer You**:

- Paid Time off
- Casual Dress
- On-site parking
- Training and education allowance
- 100% employer paid benefits
- Wellness program
- Employee and Family Assistance program
- Opportunities for Growth

**Position Profile**:
Reporting to the Director of Client Services and Wellness, you will guide the work of a team of diversion and central intake workers, based on the principles of shelter diversion in Housing First for Youth. You will develop, lead and manage Our Place Peel’s comprehensive shelter diversion program, which aim to prevent youth from entering shelters by exploring and securing immediate housing alternatives. This includes mitigating the factors that have led youth to seeking emergency shelter. You will lead the intake functions across the organization, which include initial assessments of youth strengths and needs. You will drive effective service coordination for youth with other organizational units, including case management, shelter, housing, and clinical services. You will partner with the Director to implement robust diversion and intake practice standards and decision-making protocols across the organization.

The Diversion and Central Intake Manager will integrate best practices in youth housing and homelessness services, including the following:

- Trauma-Informed Care as the Foundation
- Youth-Centered Assessment & Engagement
- Holistic & Individualized Care Planning
- Multidisciplinary Coordination & Advocacy
- Harm Reduction Approach
- Housing First for Youth Principles
- Relationship Building & Emotional Regulation
- Boundaries with Compassion
- Strengths-Based & Anti-Oppressive Approach
- Ongoing Review & Adaptation

**Role Overview**:

- ** Lead programs and services.** Using Housing First for Youth principles and best practices, you will develop and manage the delivery of diversion and intake services for youth (ages 16-24) seeking support from Our Place Peel. You will guide the vision and goals of the diversion and intake team, and drive innovation in programming. Programs in this portfolio include the following:

- Shelter Diversion - You will oversee the delivery of shelter diversion workers, who work within a system of care approach to assess diversion or entry to the shelter, and provide coordinated access to the shelter system if appropriate.
- Central Intake - You will operationalize comprehensive and strengths-based youth engagement strategies to inform high-quality, relevant, and youth-driven supports and referrals at the time of initial contact with Our Place Peel.
- Ongoing Quality Improvement: You will work to continually assess and remove barriers so youth can quickly access the support they need, helping prevent homelessness and reduce time spent in crisis.
- ** Provide team leadership.**You will lead team meetings, case consultations, and skill building activities across all organizational sites to ensure consistency and effectiveness of diversion and intake services. You will provide competency-based and administrative supervision to direct reports, supporting best practices and offering consultation across Our Place Peel programs. You will address client and staff concerns promptly and in alignment with agency policies.
- ** Develop Internal Competencies & Capacity Building.**You will assess, analyze and prioritize a training and capacity building plan to elevate the awareness and understanding of diversion and intake practices and competencies across the organization.
- ** Manage documentation.**You will create annual work plans for yourself and your team, assign programming duties, and manage the diversion and central intake team’s schedule. You will establish staffing systems for central intake to ensure 24-hour support, track internal and funder-driven KPIs, and ensure robust data collection for evaluation. You will ensure accurate and timely documentation of all diversion and central intake activities.
- ** Evaluate performance.** You will implement accountability measures, such as observing phone calls and interactions with youth, reviewing reports, and conducting documentation reviews. You will manage bi-annual file audits, provide constructive feedback, and evaluate direct reports to identify growth opportunities. Collaborating with the Manager of Quality & Program Development, you will strengthen program evaluati