Intake & Housing Liaison

Reporting to the Program Manager, the **Intake and Housing Liaison** will be responsible for providing case management services and facilitation of life skill programming to youth ages 16-24 who are living in a transitional housing program. This position will also include assisting residents with securing longer-term affordable housing outside of SHIP. This role will also require conducting assessments to determine program suitability and to facilitate appropriate referrals. This position will require collaborate with colleagues to determine appropriate transitional plans.

This position will operate within a community center and transitional housing program that is focused on providing services to the community and youth who are at risk of homelessness.

**Duties and Responsibilities**:

- Provide counselling supports to promote positive health and independency in the community
- Provide specialized case management and community outreach services
- Work in partnership with community agencies to coordinate support services
- Assist in the implementation and monitoring of residency plan and goals
- Assist in developing and maintaining daily living and social skills necessary to obtain independency in the community
- Facilitate the intake, assessment and placement of youth into program
- Liaise with referring agencies and potential referral sources to assist with intake into program
- Liaise with landlords and other housing service providers to assist youth with securing permanent and affordable housing accommodations
- Act as a liaison between the residents and the Multi-service Teams/Landlords
- Facilitation of programming and workshops as it pertains to life skills
- Facilitate individual and team approaches in working with youth who may have an identified substance use or mental health concer

**Qualifications**:

- Excellent written, verbal, and organizational skills
- Effective decision making skills and ability to assess a comprehensive range of variables to be able to interpret, analyze, and solve problems
- Ability to communicate with a highly diverse range of individuals of varying levels of education, professions, and personal life experiences from a broad range of cultural and socio-economic backgrounds
- Post-secondary education in Health Services, Social Services, or equivalent
- 2+ years’ experience supporting Youth and/or the Homeless Population or equivalent
- A familiarity for supporting individuals with housing is required
- Demonstrated awareness and belief in the value of harm reduction principles
- Excellent assessment, risk management, and consultation skills
- A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI

**Working Conditions and Physical Requirements**:

- Shifts are typically from Monday - Friday, 7:30-4 or 1:00pm-9:30pm but may vary depending on client and program needs
- Average amount of physical effort is required.
- Able to sit/stand for prolonged periods of time
- Able to answer and communicate telephone calls and general computer use
- Able to lift up to 20lbs (product, documents, etc.)
- Vehicle travel to sites for community engagement and open doors as required.

**Ship Values**
- Compassion, Hope, Inclusive, Respect, Professional

**Why Work For Us?**

**Our Vision**
Quality Housing, Quality Services, Quality Lives

**Our Mission**
To increase quality of life through health services and housing supports that promote mental and physical health and wellness

**Our Culture**
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen, we know what it means, and why it matters.

**Our Commitment**
People are at the forefront of our success. Below are just a few ways our full time permanent staff have personal and professional success:

- Competitive Salaries with Annual Performance Reviews
- Comprehensive Health Plans
- Group RRSP (5% Employer Contributions)
- 12 Paid Health & Wellness Days
- 15 Paid Vacation Days
- 3 Paid Personal/Floating Holidays
- Generous Parental and Family Leave
- Learning and Development Opportunities
- Travel Allowances
- Employee Assistance Program
- Company Culture to be Proud of
- Possibility to Create a Real Impact

**35+**
Years focused on Clients, Tenants, Staff and Families

**4,000+**
Clients and Residents served annually

**17**
Programs and Service offerings in Southern Ontario

**300+**
Dedicated, Respectful, Compassionate and Professional Employees

**1200**
Housing Units Managed

Monday - Friday 7:30am-4:00pm and 1:00pm-9:30pm

37.5