Project Manager

**Position Summary**: The goal of the Project Manager (PM) is to provide a high-level Project Management service(s) to our Customers, Channel Partners, Sales Team, Engineering Team and Operations Team on more complex MF Production Machine orders. It is a critical role, that will act as a liaison between the Customer, Channel Partner, Sales, Engineering and our Waterloo factory. In order to achieve this, the PM will partner with Sales and Channel Partners and take ownership of projects from the point of Order Entry, and sometimes earlier at the time of Inquiry, managing the project through various upstream and downstream milestones, ensuring project timelines and deliverables are met, and helping to reduce any delays in the order workflow process.

**Reports To**: Operations Leader

**Essential Functions**:
Position requirements include, but are not limited to:

- Review and checking of project information provided from RFQ, through point of order, to project completion, shipping, and start-up.
- Manage projects through all upstream and downstream process steps, working with Commercial, Engineering and Operational teams as necessary to ensure timely completion of milestones, with communication of schedule changes to Customers, Sales, and Channel Partners.
- Regular reporting to Management on customer relations and project performance
- Management of project on time delivery and communications between departments. Monitor OTD KPI as measured from by quoted lead time versus actual.
- Providing clear and thorough technical information and support to internal departments as required to execute the contract
- Ensure all requirements (specs) are managed and controlled effectively and with the boundaries of individual projects
- Ensure compliance and documentation responsibilities are adhered to as required by individual projects
- Manage external and internal customer communication (single point of contact)
- Continuous development of internal systems and procedures as required by your areas of responsibilities

**Competencies**:

- A Customer Obsession Mindset and passion for technical sales and commercial-oriented project management is required
- Demonstrated ability and experience working in a dynamic, deadline-oriented environment is required
- Excellent verbal and written communication and organizational skills are required
- 3-5+ years of Project Management experience highly desired
- Familiarity with ERP Systems strongly desired. JDE ERP experience preferred.
- Working knowledge of industrial equipment, previous experience with a manufacturing ERP system and basic ability to read/interpret engineering drawings would be great assets to accelerate onboarding. A familiarity with Lead Principles is strongly preferred.

**Organizational Relationships**:

- Must interface effectively and regularly with: Finance, Operations, Engineering, Sales, Global Customers, and Channel Partners

**Qualifications**:To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education and/or Experience**:

- Bachelor’s degree
- 3-5+ years of related experience in Sales / Marketing, Product Development, Project Management, and/or Technical Support roles in a global Capital Equipment space.
- Outstanding customer facing communications and interaction skills.
- Experience managing capital equipment sales via a network of independent Channel Partners is strongly preferred
- Prior experience in a manufacturing
- Technical degree strongly preferred

**Computer Skills**:

- Proficient computer user with experience using Microsoft Office and the ability to learn new programs

**Other Qualifications**:

- Excellent presenter with the ability to judge audience needs to communicate messaging effectively and concisely.
- Self-motivated and goal-oriented person who thrives with independent work.
- A relationship builder within all levels of the organization who can work well with a diverse group of individuals.
- Excellent communication skills in both verbal and written forms
- Attentive to detail
- Strong analytical skills and comfortable dealing with quantitative data
- Creative problem solver, with the ability to recommend and implement solutions
- Strong project manager
- Trustworthy and able to handle confidential and sensitive information.

**Physical Demands**:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

- Stand, Walk and/or Sit 95% of the time
- Use hands to handle,