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Sales Account Manager

3 weeks ago

Regina, Canada Staples Canada Full time

: 1234204

**Who we are**

Staples Canada is the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

**We are building an inclusive and diverse team**

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know

**Some of what you will do**:
The Sales Account Manager will focus on Preferred Customers within an assigned base. The position is responsible to drive and cultivate lasting, buying relationships with customers by identifying and creating opportunities and positioning solutions aligned with customer goals, challenges, and initiatives

**Specifically, you will**:
**Sales: 80%**
- Strategically leverages marketing material provided to drive Increased AOV, share of wallet and category penetration.
- Meets or exceeds business sales and productivity goals - daily, weekly, monthly.
- Utilizes Product Specialist teams to enhance customer’s experience in key categories.
- Understands buying trends and categories for the industries within the base.
- Assist with product research and sourcing large quantity orders to increase share of wallet.
- Maintain a robust sales pipeline.
- Follow internal guidelines to offer customer level pricing.
- Utilizes various sources including reporting provided to create relevant sales driven calls.
- Understands the sales process and demonstrates the ability to execute
- Responsible to drive and cultivate a lasting buying relationship with customers by leveraging sales model of Connect, Share, Partner.

**Customer Service: 15%**
- Liaison between the customer and internal partners to resolve escalated issues in a timely and effective manner
- Utilize OMS system to understand the customer issues and how to solve them

**Self-development: 5%**
- Participates in team, departmental meetings and feedback sessions
- Works with Team Manager to personally develop sales skills through coaching and sales strategies
- Builds business plan to align personal goals with team and overall business strategy and objectives.
- Shares and utilizes best practices of the business and peers on a regular basis - Seeks and accepts coaching for improvement

**Some of what you need**:
**Education**:

- High School Diploma

**Experience**:

- 2-3 years combined customer service and sales

**Knowledge / Skill Requirements**:

- Strong communication skills - verbal and written with an aptitude for building strong customer relationships
- Must have worked in an environment where sales centric goal is present. Ability to produce required results on a day to day basis.
- Strong organizational, time management and decision
- making skills necessary
- Self-motivated to work independently and on a team
- Maintain strong level of customer data integrity and PCI Compliance
- Suggest solutions and innovative ideas to meet client needs
- Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Being bilingual is an asset
- communication may be required with Staples head office associates or customers who reside outside of Quebec

**Additional information**:

- Contact Centre

**Some of what you will get**
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

**Vaccine Requirement**

Staples is committed to taking every reasonable precaution to protect our associates, our customers, and the communities we operate in. To support the health and safety of our associates, COVID-19 vaccination is an essential requirement of this position. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation, and Staples’s determination that the requested accommodation can be provided without undue hardship. You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.

Findyourpassion

**Job** Outside Sales

**Location(s)** CA-SK-Regina

**Schedule** Full-time

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**Employment Statement